Restaurant Supervisor

The Restaurant Supervisor is responsible for leading the daily operations of the Moose Woods Home Fire Grill restaurant and lounge, while delivering exceptional guest experiences consistent with Dakota Dunes Resort's service standards. This position provides hands-on leadership by supervising team members, maintaining operational excellence, ensuring food and beverage quality, and fostering a positive work culture.

Key Responsibilities:
Deliver exceptional guest service and lead by example in creating memorable dining experiences.
Resolve guest concerns promptly, professionally, and effectively.
Maintain a visible presence in the dining room and lounge during service periods.
Supervise and coordinate daily operations of the restaurant and lounge.
Ensure smooth transitions between shifts.
Conduct pre-shift meetings to communicate daily priorities, promotions, and service expectations.
Assist with inventory counts and inventory control while monitoring supplies.
Ensure all opening, operating, and closing procedures are completed accurately.
Respond to changing business levels by adjusting staffing and workflow accordingly.
Supervise, coach, motivate, and support restaurant team members.
Assist with onboarding and training of new employees.
Conduct ongoing coaching and performance feedback.
Set work schedules and monitor staffing levels throughout each shift while approving breaks.
Ensure food and beverage presentation meets established standards.
Monitor quality, consistency, cleanliness, and speed of service.

Qualifications:
High School Diploma is preferred.
Minimum 2 year's of supervisory experience in a restaurant.
Serve It Right Certificate.
Physically fit to carry 11-75 lbs.
Previous restaurant POS system experience.

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.