Senior Vice President, Operations & General Manager

BoomerangFX is a rapidly growing global healthcare technology company transforming how private-pay healthcare practices operate, acquire patients and accelerate growth. Our AI-powered SaaS platform brings together practice management, electronic medical records, patient engagement, marketing automation, revenue growth solutions and autonomous AI capabilities into one integrated ecosystem. Operating across North America, Europe, Asia-Pacific and other international markets, BoomerangFX serves healthcare practices across medical aesthetics, cosmetic surgery, dermatology, wellness and other high-growth specialty healthcare segments. We are building the next generation of AI-powered healthcare infrastructure, with an ambition to become the global operating system for private-pay healthcare.

As we enter our next phase of growth, we are seeking an exceptional, commercially driven senior executive to help scale our business, strengthen operating performance and build a world-class global organization.

Senior Vice President, Operations, BoomerangFX | Global Healthcare AI & SaaS

We are seeking a highly accomplished, hands-on SVP, Operations & General Manager with a proven track record of leading and scaling SaaS businesses with $5 million to $50 million in Annual Recurring Revenue (ARR).

This is a senior executive leadership position with broad responsibility for the company’s day-to-day business operations, financial performance, organizational effectiveness and execution of its global growth strategy.

Reporting directly to the CEO, the successful candidate will serve as a key member of the executive leadership team, with significant autonomy and accountability for operating results.

We are looking for a true business operator—not a traditional corporate administrator, project manager or functional executive. The ideal candidate has successfully managed a SaaS business or operating division with full P&L accountability, built and led high-performing cross-functional teams, improved profitability and scaled recurring revenue businesses through disciplined execution.

This opportunity is particularly suited to executives who have operated as a General Manager, Business Unit President, COO, SVP Operations or Managing Director within a high-growth SaaS, vertical-market software or private-equity-backed technology company.

Key Responsibilities

1. Full P&L Ownership & Financial Performance

Assume hands-on accountability for the operating P&L, including revenue performance, operating expenses, EBITDA, profitability and cash flow.

Develop and execute annual operating plans, budgets, financial forecasts and performance improvement initiatives.

Drive sustainable growth while improving operating margins, capital efficiency and financial discipline.

Establish clear accountability for revenue, costs, productivity and financial performance across business functions.

Partner with the CEO and Finance leadership to achieve operating break-even and long-term profitability.

Identify opportunities to optimize organizational structure, resource allocation and operating expenditures.

2. Global Business Operations & Execution

Lead and oversee day-to-day business operations across multiple departments, geographies and functional teams.

Translate the company’s strategic objectives into actionable operating plans, measurable milestones and accountable execution.

Build scalable operating processes, management systems and performance reporting across the organization.

Establish a disciplined operating cadence with weekly business reviews, monthly financial performance reviews and quarterly strategic execution plans.

Remove operational bottlenecks and drive continuous improvements in organizational efficiency.

Ensure the business operates effectively and independently with minimal day-to-day intervention from the CEO.

3. SaaS Revenue Growth & Customer Economics

Drive execution of the company’s recurring revenue growth strategy in partnership with Sales, Revenue Operations and Customer Success leadership.

Improve key SaaS metrics, including ARR, MRR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer acquisition cost, CAC payback and customer lifetime value.

Strengthen sales productivity, customer onboarding, implementation, retention and account expansion.

Build scalable customer acquisition and customer success processes that support profitable growth.

Improve customer experience, operational service delivery and customer lifetime economics.

4. Organizational Leadership & Talent Development

Lead, coach and hold accountable a global team of functional leaders and managers.

Build a high-performance, results-oriented culture characterized by ownership, accountability, urgency and operational excellence.

Evaluate organizational capabilities, identify leadership gaps and strengthen management effectiveness.

Recruit and develop exceptional leaders capable of managing their functions independently.

Establish clear departmental KPIs, performance expectations and management scorecards.

Make decisive personnel, organizational and resource-allocation decisions when required.

5. Operational Transformation & Scalability

Lead initiatives to improve productivity, automate workflows and reduce operating complexity.

Leverage AI, analytics and technology to improve business processes, management visibility and organizational efficiency.

Standardize and optimize operating processes across international markets.

Improve coordination and accountability between Sales, Customer Success, Implementation, Technology, Finance and Corporate Operations.

Drive operational readiness for significant growth without proportionate increases in overhead.

Identify and execute cost optimization and process improvement opportunities.

6. Strategic Execution & Executive Partnership

Serve as a trusted operating partner to the CEO, translating strategic direction into measurable business outcomes.

Lead cross-functional strategic initiatives, business transformation programs and operational improvement projects.

Support the operational integration of acquisitions, partnerships and new business units.

Provide timely, data-driven insights and recommendations to support executive decision-making.

Take ownership of complex business challenges and resolve them proactively.

Represent the company in important internal and external business engagements as required.

Required Qualifications

Candidates must meet the following essential criteria:

• Minimum 10 years of progressive leadership experience , including significant executive or general management responsibility within SaaS or enterprise software businesses.
• Minimum leadership experience of 10+ years in private equity-backed SaaS companies will be strongly considered.
• Direct experience operating or scaling a SaaS business or business unit generating $5 million to $50 million in ARR.
• Demonstrated hands-on P&L ownership , including direct accountability for revenue, operating expenses, profitability, budgets and financial performance.
• Proven experience as a General Manager, Business Unit President, COO, SVP Operations, Managing Director or equivalent senior operating executive.
• Demonstrated success improving profitability, operational efficiency and recurring revenue growth.
• Strong command of SaaS operating metrics, subscription economics and financial performance management.
• Experience leading multiple business functions and managing senior functional leaders.
• Proven ability to build scalable processes, management systems and high-performing teams.
• Experience operating in entrepreneurial, fast-growing or private-equity-backed technology environments.
• Exceptional financial acumen, analytical capability, judgment and decision-making skills.
• Willingness to be highly hands-on, detail-oriented and directly involved in operational execution.
• Strong executive communication, leadership and organizational transformation capabilities.
• Candidates must have personally owned business outcomes—not merely participated in strategy, advised management teams or supported P&L owners.

Preferred Qualifications

• Previous leadership experience within vertical-market SaaS, healthcare technology, practice management software, CRM, marketing technology or AI-powered enterprise software.
• Experience within a decentralized software operating model, such as Constellation Software, Harris Computer, Volaris Group, Jonas Software or similar organizations.
• Experience scaling SaaS businesses from early commercial traction through $20 million to $50 million or more in ARR.
• Experience leading international or geographically distributed operations.
• Demonstrated success in operational turnarounds, EBITDA improvement or achieving sustainable profitability.
• Experience integrating acquisitions and managing multiple business units.
• MBA, CPA, CFA or other relevant advanced business or financial qualifications.
• Familiarity with AI-enabled business transformation and operational automation.

The Leadership Profile We Are Seeking

• We are looking for an executive who combines the financial discipline of a private-equity operating partner, the commercial instincts of a SaaS business leader and the execution capability of an entrepreneurial general manager.

The successful candidate will be:

• A Business Builder: Has personally scaled businesses and delivered measurable improvements in revenue, profitability and enterprise value.
• A Hands-On Operator: Comfortable moving between executive strategy and detailed operational execution. Willing to roll up their sleeves and solve difficult problems.
• Financially Disciplined: Understands unit economics, operating leverage, EBITDA, cash management and the relationship between growth and profitability.
• Highly Accountable: Takes full ownership of outcomes, makes decisions and delivers results without requiring constant direction.
• A Strong People Leader: Builds capable leadership teams, develops talent, addresses underperformance and creates a culture of operational excellence.
• Commercially Minded: Understands that exceptional operations must ultimately contribute to revenue growth, customer retention, profitability and shareholder value.
• Entrepreneurial and Adaptable: Thrives in fast-moving, resource-conscious environments where priorities evolve and execution matters more than hierarchy.

What Success Looks Like

• Within the first 12 months, the successful candidate will be expected to:
• Establish a scalable, accountable global operating structure.
• Assume full ownership of day-to-day operational execution and operating financial performance.
• Deliver measurable improvements in EBITDA, operating efficiency and cash performance.
• Improve sales productivity, customer retention, implementation effectiveness and customer economics.
• Build a strong management team capable of independently executing departmental objectives.
• Implement reliable management reporting, operating scorecards and financial accountability.
• Support sustainable ARR growth and progress toward long-term profitability.
• Enable the CEO to focus on strategic growth, innovation, capital markets, transformational partnerships and enterprise value creation.

Why Join BoomerangFX?

This is a rare opportunity to assume a significant executive leadership position within an ambitious global AI and healthcare SaaS company.

You will work directly with the company’s founders and executive leadership team, helping shape the next phase of international growth and operational transformation.

Unlike traditional corporate executive roles, this position offers genuine business ownership, broad decision‑making authority and the opportunity to make a direct, measurable impact on company performance.

You will have the opportunity to help build a category‑defining global technology company at the intersection of healthcare, artificial intelligence and recurring revenue software.

Compensation & Rewards

• Base Salary: CAD $250,000-$275,000 annually.
• Performance Bonus: 30-40% of annual base salary, tied to clearly defined financial, operational and business performance objectives.
• Target Total Annual Cash Compensation: CAD $325,000-$385,000, depending on base salary and target bonus.
• Long-Term Incentives: Potential equity participation or long-term value-creation incentives.
• Significant executive autonomy, leadership responsibility and career growth opportunities.

How to Apply

Interested candidates should submit their résumé along with a brief summary outlining:

The SaaS businesses or business units they have directly managed, including approximate ARR and team size.

The scope of their personal P&L ownership and financial accountability.

Specific examples of revenue growth, EBITDA improvement, operational transformation or profitability achievements they have personally delivered.

BoomerangFX is seeking proven business operators with a demonstrated history of delivering results. Applicants without direct SaaS operating leadership and P&L ownership experience will not be considered.

Accessibility Statement

BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals and are dedicated to accommodating people with disabilities. If you require accommodation at any stage of the application process, please contact View email address on click.appcast.io.