Full-Time Bilingual French Remote Call Centre Agent - Nova Scotia
TigerTel
Agent bilingue à temps plein – Centre d'appels
Remarque : Les candidats doivent téléverser leur CV en anglais pour que leur candidature soit prise en considération.
Chez TigerTel, nous sommes fiers d'offrir des services chaleureux et fiables de réceptionnistes virtuels et de centre d'appels de premier ordre. Nos clients comptent sur nous pour être la voix accueillante de leur entreprise, qu'il s'agisse de cabinets médicaux très occupés, de services professionnels ou de complexes résidentiels.
Nous sommes un centre d'appels exclusivement entrants, ce qui signifie qu'il n'y a aucun appel à froid, aucune sollicitation téléphonique sortante ni aucun objectif de vente.
Aperçu du poste
Vous êtes une personne qui a un talent naturel en communication et qui aime aider les autres ? Nous sommes à la recherche d'agents de centre d'appels empathiques, minutieux et soucieux des détails pour rejoindre notre équipe dévouée travaillant à distance.
Dans ce poste, vous serez le principal point de contact pour les appels entrants et jouerez un rôle essentiel de liaison entre nos clients et leur propre clientèle.
Dans un environnement dynamique où le volume d'appels est élevé, vous utiliserez des logiciels de traitement des appels à la pointe de la technologie afin de recueillir correctement les renseignements, d'acheminer les appels et de veiller à ce que chaque personne qui appelle se sente écoutée, valorisée et bien accompagnée.
Principales responsabilités
- Gestion des appels entrants : Répondre à un volume élevé d'appels entrants tout en maintenant constamment un ton chaleureux, positif, empathique et attentionné.
- Interactions avec la clientèle : Offrir un excellent service à la clientèle et conserver une attitude professionnelle et rassurante tout au long de chaque appel.
- Collecte précise des renseignements : Recueillir des messages complets et exacts, en veillant à ce que les renseignements essentiels soient transmis rapidement et correctement à nos clients.
- Gestion et acheminement des appels : Utiliser efficacement nos systèmes avancés de traitement des appels et nos outils logiciels afin de gérer les appels entrants et de répondre aux priorités des clients.
- Excellence du rendement : Respecter les normes de qualité de l'entreprise, les objectifs relatifs aux délais de réponse et les horaires de travail établis.
Exigences et qualifications
- Maîtrise du français et de l'anglais, à l'oral et à l'écrit.
- Diplôme d'études secondaires ou équivalent obligatoire.
- Au moins un an d'expérience en service à la clientèle obligatoire ; une expérience en centre d'app
Vacancy posted 1 day ago
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