Branch Floater - Permanent Full-Time - Burlington, Ontario

At Chit Chats Express, our mission is to empower Canadian entrepreneurs by making shipping simpler, more accessible, and more affordable. As a fast-growing, entrepreneurial company, we are proud to help businesses of all sizes reach customers around the world with confidence.

As e-commerce continues to eliminate borders, we believe Canadian entrepreneurs deserve a shipping partner that helps them compete globally without unnecessary complexity or high barriers to entry. Our goal is to create a seamless, borderless shipping experience that supports growth, opportunity, and long-term success for businesses across Canada.

If you are mission-driven, growth-oriented, and thrive in a collaborative environment, we’d love to hear from you.

Job Description

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch

You work primarily out of our Burlington, ON location but are available to work out of our various locations in the Halton ON region as required.

Responsibilities to Clients

• Greet customers while representing Chit Chats’ brand and values.

• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business

• Responsible for the cleanliness, safety, and organization of the branch

• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face

• Offer consultative service, answer questions and make product and service recommendations.

• Process shipments meticulously including scanning, sorting and loading onto skids.

• Take inventory and place orders for supplies.

• Maintain incoming and outgoing client returns.

• Ensure the compliance of shipments and reviews are completed thoroughly and accurately

• Responsible for educating clients on shipment compliance needs (Canadian, US, Internationally re: restrictions, weight, dims, packaging)

• Ensure batch accuracy during processing and uses the appropriate indicators for batch identification

• Responsible for complete BOL- should be true and accurate

• Must possess the ability to provide proper and appropriate documentation/escalation of shipment and client challenges or inquires

• Ensure shipment processing and compliance reviews are completed within a timely manner

• Must support Drivers with loading and unloading freight.

• Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.) from within the Branch.

• Additional responsibilities as required

Responsibilities to Team

• Help assist the branches when they are short staff.

• Responsible to ensure full compliance with all company safety and risk management policies and procedures

• Open and close branches when needed.

• Follow company policies and procedures to a T.

• Follow compliance procedures.

• Contribute to a log of escalations and provide summary reports to management.

• Help teammates to ensure effective and low-cost procedures.

• Maintain good communication between team members.

• Extra tasks or projects from time to time.

Qualifications

• Currently, branch hours are Monday to Friday 11 am to 7 pm (with occasional Sunday coverage when required.
• Two (2) years of customer service experience.
• P&L experience preferred
• Strong computer skills including expertise with Moneris, Google docs and Microsoft Office
• Willing to accept full accountability for branch operations
• Ability to stand for long periods of time
• Heavy lifting may be required
• Ability to multi-task with attention to detail and remain positive
• Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out
• Excellent communication skills, both verbal and written
• Strong Typing Skills -Minimum 50 WPM and
• 1+ years opening and closing Office (considered an asset)
• 1+ years office administration experience
• Possess a passion for serving people, going above and beyond and making it right for the customers
• Trustworthy, organized, reliable and has a positive outlook

Additional Information

Total Rewards and Compensation:
Pay Rate: $18.25 per hour. 
Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). After 3 months.
Annual Year-End Bonus (Performance based).
Two weeks paid vacation
Birthday leave (Paid)
A rich GRSP plan ; eligibility after 3 months of employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.