Full Time - Dispatch Operator - Joseph Brant Hospital

Overview

Job Skills / Requirements

Position: Full -Time Security Guard

Site: Joseph Brant Hospital

Hours: Continental Rotation (0700-1900/1900-0700)

Payrate: $20.44/hr.

Averaging Agreement: Overtime is AA

Start Date: October 18th, 2026

Internal Posting Date: September 10th, 2026

Internal Closing Date: September 16th, 2026

External Closing date: September 28th, 2026

Description:

• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back-up support units, as needed, to incidents and calls for service. 
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interacts with Police, the Fire Department, and EMS.
• Updates and maintains the Security Incident database.
• Perform other duties as assigned.

Qualifications: 

• Strong reading, writing, and verbal communication skills.
• Proficiency with MS Office suite, Outlook, Word, Excel, Etc.
• The ability to type a minimum of 50 WPM with no errors
• Ability to learn and adapt to new software / applications
• A working knowledge of the Occupational Health & Safety Act, Knowledge of Trespass to Property Act
• Commitment to professionalism and excellence in customer service
• Ability to function effectively in a fast-paced and stressful environment
• Ability to process large call volumes and exercise sound and accurate decisions
• Legally authorized to work in Canada

Minimum Requirements

• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
• Vulnerable Sector Check
• Standard First Aid CPR level C

Why choose Paladin?

• Opportunities for training and professional development 
• Competitive salary and benefits package. 
• Free Uniforms  
• Security license reimbursement  
• Dry cleaning & hemming/tailoring allowance  
• Additional perks 
• Work today, get paid today—daily pay available 
• Great Place To Work Certified™ 2026

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification
Use of Force
Proof of immunizations for TB, MMR, Varicella

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days