Technical Customer Success Lead Remote

NetLync Mobile Communications Technologies Ltd.

Drive carrier onboarding success with NetLync's remote Technical Customer Success Lead role. Utilize strong communication and project management skills to enhance customer satisfaction and operational efficiency. NetLync, a leader in eSIM and Entitlement solutions, is expanding its onboarding team. We seek a highly organized Technical Customer Success Lead to manage the onboarding and certification of carriers. Your role will involve acting as the primary support contact and ensuring carriers meet release deadlines while coordinating cross-functional teams for optimal results. Key Responsibilities:

Lead incident response and resolve production issues
Manage onboarding and certification for multiple carriers
Drive continuous improvement in processes
Provide stakeholder reports on use cases and timelines
Monitor carrier satisfaction post-launch

Requirements:

Exceptional communication skills across time zones
Proficient in project management tools like Jira and Confluence
Ability to prioritize and plan effectively
Understanding of platform architecture and incident response
Highly organized with excellent timekeeping

Become a pivotal part of NetLync, ensuring carrier success while working in a dynamic, flexible environment. #J-18808-Ljbffr

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Vacancy posted 16 hours ago

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