Aws Contact Center Solutions Engineer

Capgemini Engineering

Build AWS contact center solutions remotely in Canada with Amazon Connect, Salesforce Service Cloud Voice, and conversational AI expertise.Capgemini Engineering is seeking an AWS Connect Engineer to design, integrate, and support enterprise customer service platforms. This hands-on position emphasizes IVR, contact flows, call routing, queues, callbacks, and omnichannel integrations. You will work with business stakeholders, architects, and developers while applying AWS Lambda, Amazon Lex, REST and SOAP APIs, CloudWatch, and CI/CD practices.Key Responsibilities:
Design scalable Amazon Connect contact center configurationsBuild conversational AI and chatbot capabilities with Amazon LexConnect customer service platforms with Salesforce integrationsCreate dashboards, alerts, and operational monitoringEnsure security, reliability, performance, and complianceRequirements:
Seven-plus years of cloud contact center experienceProven IVR, contact flow, routing, and callback implementationStrong AWS Lambda and serverless application development experienceExperience with Git, Jenkins, CI/CD, and deployment automationProduction troubleshooting and root cause analysis experienceBring Amazon Connect, conversational AI, Salesforce integration, and operational expertise to Capgemini Engineering’s cloud contact centers.
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