Deployment Guidance -Technical Advisor (12 - 15 month contract) (Toronto)

Impact you will have

The Softchoice Advisory Services Technical Advisor is a customer-facing role focused on helping customers deploy and utilize their M365 licensing by leveraging Microsoft guidance and documentation in addition to Softchoice‑developed resources. By following the established methodology, the Advisory Services Engineer will remotely advise customers on enabling their Microsoft 365 (O365 & EMS) and Copilot environments using Microsoft best practices.

Advisory Services takes a solution‑centric approach, providing customers with tools and best practices that significantly increase customer success with Microsoft 365 workload deployments.

What you’ll do

• Deliver an exceptional customer experience.
• Deliver customer‑facing, hands‑off technical planning (remediation) and deployment guidance.
• Leverage provided technical guidance and presentation materials to articulate the process of technical onboarding.
• Utilize Microsoft‑designed step‑by‑step deployment guides to effectively and remotely assist customers while they deploy Microsoft 365, Copilot, and security services.
• Interacts daily with team members and other members from the Services department.
• Leveraging Microsoft FastTrack SMEs as support when technical roadblocks emerge to diagnose appropriate next steps.
• Collaborate to provide and share technical issue resolution knowledge and deployment/adoption processes and best practices.
• Maintain strong working knowledge of our services, including scope, delivery resources, and all required tools and products.
• Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on Microsoft programs and available resources.
• Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.

What you’ll bring to the table

• Bachelor’s degree in Computer Science or a related field, or 2–4 years of customer support experience.
• 2+ years of implementation experience in Intune, Active Directory environments, Office 365 (Exchange Online) and Defender.
• Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
• Demonstrated administrator knowledge of Microsoft on‑premise communications and collaboration systems such as Exchange and OneDrive for Business.
• SharePoint knowledge is a plus.
• Microsoft certifications are a plus.

Compensation

A reasonable estimate of the current base pay range for this position in Canada is $76,500 to $102,000 annually.

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.