Field Applications Specialist - Defence Software

Location:
Edmonton, Alberta (primarily work-from-home, field-based, with regular travel)
Company:
Tacteris Systems Inc.
Employment Type:
Full-time
About TacterisTacteris builds Canadian defence software for military planning, command and decision support. Our flagship platform,
Maestro, supports all-domain operational planning across land, air, maritime, space and cyber. It combines three-dimensional and time-based planning, intelligence integration, AI-assisted decision support and collaboration capabilities in a system designed to operate from disconnected laptops to fully networked headquarters.
Our product suite also includes
Forte, for strategic logistics, deployment and sustainment.
Our software is fielded with NATO and Allied customers around the world. Our team combines defence engineers, scientists, AI/ML specialists and military veterans with deep operational and technical expertise.
The RoleThis role is for someone who has served and wants to continue supporting military operations from the technology side.
As our Field Applications Specialist, you'll be the connection between our engineering team and the commanders and staff who use Maestro in the field.
You'll test and troubleshoot our products, help shape new features, train users, support customers on site and during military exercises, and represent Tacteris at industry events in Canada and internationally.
You'll work independently, engage directly with military customers, and help ensure our software meets the demands of real operational environments.
What You'll Do
Support customers on site as our field service representative, ensuring our products are deployed, configured and operating properly.
Train military users and operators, and develop training materials including course content, guides and quick-reference cards.
Support customers during field exercises and extended assignments in Canada and overseas, potentially including NATO deployments in Latvia.
Support software in realistic operating conditions, including disconnected, degraded and low-bandwidth environments.
Test software releases and new features, and report issues clearly to the engineering team.
Troubleshoot software problems at customer sites and remotely, working from the command line when needed.
Help define new features by translating operational experience and user feedback into requirements, workflows and design decisions.
Independently prepare and deliver product demonstrations, training sessions and field deployments.
Represent Tacteris at trade shows and industry events in Canada and internationally, demonstrating our products and engaging directly with military users.
What You BringRequired
At least 5 years of military experience, preferably with land forces.
Living in or near Edmonton, Alberta.
A valid driver's licence and your own vehicle for travel to customer locations.
Working knowledge of IP networking, including addressing, subnets, routing and basic troubleshooting.
Comfort working in Linux from the command line, including shell use and scripting.
Hands-on experience with Docker containers.
Ability to obtain and maintain Canadian Secret and NATO Secret security clearances, and authorization to access controlled goods.
Willingness to travel within Canada and internationally, sometimes on short notice, including extended, multi-week assignments.
Ability to participate physically in military exercises, including walking over uneven terrain, lifting moderately heavy equipment and working in austere conditions.
Strong interpersonal, presentation and instructional skills, with the ability to communicate effectively with military personnel and technical teams.
Ability to work independently, exercise sound judgment and take ownership of customer-facing activities.
Assets
Formal military leadership training, such as CAF leadership qualifications or equivalent.
A post-secondary diploma or degree, particularly in computer science, IT, engineering or a related field.
Experience as a military instructor or developing training materials.
Experience defining requirements or acting as a user representative on military capability or procurement projects.
Staff experience with the operational planning process at the unit, brigade or higher headquarters level.
Familiarity with military C4ISR, battle management or tactical communications systems.
Experience with software testing methods or QA tools.
Proficiency in additional languages, particularly French or other languages relevant to NATO and Allied operations.
Why Join Tacteris
Work on Canadian-built defence software that is operationally fielded with NATO and Allied forces.
Apply your military experience directly to the development of tools used by commanders and staff.
Work alongside experienced engineers and military veterans in a small, technically capable team.
Have a direct influence on product development, customer operations and future capabilities.
Continue supporting military operations while building a career in defence technology.
Tacteris Systems Inc. is an equal opportunity employer. We encourage veterans, reservists and transitioning CAF members to apply. Accommodations are available during the recruitment process upon request.
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