Customer Success Operations Specialist

Drive Customer Success operations through Microsoft program expertise, scalable processes, and accurate execution across CDW Canada. Support cross-functional teams with Salesforce and Gainsight.As a Customer Success Operations Specialist, you will operationalize programs and offerings from inception through ongoing execution. Your work spans agreement and licensing operations, reporting, platform enablement, workflows, training, and best practices. You will help CSMs, Sales, Licensing, Finance, Services, and Microsoft achieve adoption, expansion, retention, profitability, and vendor program objectives.Key Responsibilities:
Support strategic Microsoft programs, milestones, budgets, and performance indicatorsOptimize scalable Customer Success processes and standard operating proceduresManage licensing operations, renewals, agreements, billings, and vendor reportingSubmit, track, and claim eligible Microsoft program fundingMaintain reporting, pipelines, deal registration, and operational documentationRequirements:
Bachelor’s degree or equivalent business or computer-related experienceThree or more years delivering quality technology solutionsThree or more years supporting IaaS and cloud technology projectsOne or more years in Microsoft Licensing Operations or equivalentMicrosoft program knowledge, project management, and strong communication skillsApply Customer Success operations, Microsoft licensing, reporting, and process improvement expertise across CDW Canada’s technology programs.
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