Ccaas Ai Practice Lead
Bell
Lead CCaaS AI architecture and delivery from Bell’s hybrid offices in Mississauga, Ottawa, Toronto, or Montreal. Shape conversational and generative AI solutions.As Bell’s AI Practice Lead for CCaaS, you will guide internal practice development and advise enterprise and public sector clients. You will lead delivery architectures, mentor engineering teams, and design cloud contact center solutions across Genesys Cloud CX, Amazon Connect, or NICE CXone. The position combines technical governance, discovery workshops, migration strategy, and pre-sales collaboration. Five-plus years of CCaaS platform architecture and delivery experience is required.Key Responsibilities:
Establish CCaaS AI architectural blueprints and delivery playbooksOversee technical governance on high-value CCaaS projectsLead client discovery workshops and define AI roadmapsDesign conversational, generative AI, and interaction analytics solutionsArchitect integrations with CRM, WFM, and cloud ecosystemsRequirements:
Five-plus years across at least two primary CCaaS platformsExperience deploying contact center AI, NLU, and LLM solutionsSeven-plus years in enterprise IT or consulting solution architectureThree-plus years in cloud contact center delivery and migrationsREST, GraphQL, streaming, Node.Js, Python, or AWS Lambda knowledgeBring CCaaS architecture, AI engineering, client advisory, and technical leadership to Bell’s enterprise transformation practice.
#J-18808-Ljbffr
Establish CCaaS AI architectural blueprints and delivery playbooksOversee technical governance on high-value CCaaS projectsLead client discovery workshops and define AI roadmapsDesign conversational, generative AI, and interaction analytics solutionsArchitect integrations with CRM, WFM, and cloud ecosystemsRequirements:
Five-plus years across at least two primary CCaaS platformsExperience deploying contact center AI, NLU, and LLM solutionsSeven-plus years in enterprise IT or consulting solution architectureThree-plus years in cloud contact center delivery and migrationsREST, GraphQL, streaming, Node.Js, Python, or AWS Lambda knowledgeBring CCaaS architecture, AI engineering, client advisory, and technical leadership to Bell’s enterprise transformation practice.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Ccaas Ai Practice Lead in Winnipeg, MB vacancy
- ...have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Summary As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI...SuggestedWork at office3 days per week
Bell
Winnipeg, MB1 hour ago - Job Title: Practice Lead – Data & AI Company: Architecture in Motion (AIM) Location: Greater Toronto Area, Canada Employment Type: Full-time Reporting To: VP, Microsoft Business Solutions The OpportunityAIM is seeking a Data & AI Practice Lead to build and lead...SuggestedFull time
Architecture in Motion Inc.
Winnipeg, MB1 hour ago $131.7k - $278.1k per year
...Accenture Song You Are: Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our... ...5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a...SuggestedFull timeWork at officeLocal areaAccenture PLC
Winnipeg, MB1 hour ago- ...Dentons Canada is seeking a Practice Transformation Lawyer to advance AI-enabled litigation strategies and innovative workflows across the national Litigation and Dispute Resolution group. The role emphasizes strategic advisory, technology adoption, knowledge management, and...Suggested
Dentons Canada
Winnipeg, MB1 hour ago - ...brand’s voice and purpose. We help leading brands create and deliver the... ...assurance.The Work: The CCaaS Technical Lead - Amazon Connect... ...center modernization and agentic AI engagements, shaping solution architecture... ..., governance, and best practices.Basic Qualifications 7+ years...SuggestedFull timeWork at officeLocal area
Accenture PLC
Winnipeg, MB1 hour ago $131.7k - $278.1k per year
...Accenture Song You Are: Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our... ...5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a...Full timeWork at officeLocal areaAccenture PLC
Winnipeg, MB1 hour ago- Accenture Song seeks a senior transformation leader to drive CCaaS delivery for large-scale customer contact platforms in North America. You will align technology with business goals, manage complex stakeholder networks, and guide agile delivery across global teams to deliver...
Accenture PLC
Winnipeg, MB1 hour ago - Cresta is seeking a backend engineer in Canada to design and build production-grade infrastructure for AI Agents operating inside enterprise CCaaS environments. You will work on real-time, distributed systems that manage conversation state, context propagation, and secure API...
FDE Times
Winnipeg, MB1 hour ago - # CCaaS Solution Designer/ TLApply**Job#: 3056307****Job Description... ...Qualifications· Experience delivering AI-enabled contact centre... ...requirements. The role requires practical implementation expertise, not simply... ...tools.Key Responsibilities· Lead end-to-end solution design for...Hourly payContract workMonday to friday2 days per week1 day per week
Apex Systems
Winnipeg, MB1 hour ago - ...seeking an experienced Architect and Project Manager to lead our clients’ Federal Government practice across the Prairies. This is a senior leadership opportunity... ...all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process...Flexible hours
Aplin
Winnipeg, MB1 hour ago - Lead assurance over data and AI systems at PwC, combining analytical thinking with governance, validation, and controls expertise. Build trusted technology environments.As an Assurance Director specializing in digital environments, you will help organizations and stakeholders...
PwC
Winnipeg, MB1 hour ago - ...modernization and predictive analytics at Architecture in Motion in the Greater Toronto Area. Lead Microsoft-focused solutions.This full-time practice leadership position builds AIM’s Data & AI capabilities across Microsoft Fabric, Azure, and enterprise systems. You will guide...Full time
Architecture in Motion Inc.
Winnipeg, MB1 hour ago - Shape BDO’s Western Canada Data & AI market presence through... ...selling, trusted relationships, and practical technology strategy. Work across... ...Digital’s Data & AI Consulting Practice. You will collaborate with... ...leaders, and the National Practice Lead while engaging CFOs, CIOs, and...Work at office
BDO
Winnipeg, MB1 hour ago - Shape Q Engineering’s architectural practice in Richmond Hill through quality control, team leadership, and OAA-compliant professional oversight. The position is full-time.This Architectural Department Lead role combines architectural operations with department growth and project...Full time
Q Engineering
Winnipeg, MB1 hour ago $175k per year
..., is a national engineering consulting firm currently seeking a qualified candidate to fill a full-time Trenchless Rehabilitation Practice Lead role. This position will support our ongoing rapid growth in tunnel and trenchless design and construction management. The successful...Full timeFor contractorsWork at officeLocal areaNight shiftWeekday workLJB Inc.
Winnipeg, MB1 hour ago- Drive operational excellence in our oral surgery group as a Dental Practice Lead. Your responsibilities will ensure compliance and enhance overall patient care and team productivity. This managerial role focuses on the daily operations of the dental practice, combining leadership...Work at office
Dentalcorp Health Services LTD.
Winnipeg, MB1 hour ago - Lead transportation planning strategy at Dillon Consulting while guiding staff development, client growth, and complex multi-modal assignments... ..., project leadership, client development, and mentorship expertise to Dillon Consulting’s integrated mobility practice. #J-18808-LjbffrLong term contractFlexible hours
Dillon Consulting Limited
Winnipeg, MB1 hour ago - Shape WSP’s geotechnical practice through permafrost expertise, technical mentorship, and client development across the Prairies and Northern Canada.Based in Alberta, Saskatchewan, or Manitoba, this Senior Geotechnical Engineer role provides technical leadership within the Prairies...
WSP Global Inc.
Winnipeg, MB1 hour ago - ...engaging senior stakeholders, leading cross‑functional teams, shaping... ...and driving innovation through AI‑enabled customer and agent experiences... ...of complex, large-scale CCaaS transformation programs with a... ...patterns, and implementation best practices for Amazon Connect...Full timeWork at officeLocal areaShift work
1200 Accenture Inc Company
Winnipeg, MB1 hour ago - Advance equitable people practices with Interior Health across a flexible worksite in the Interior Health region. Apply expertise in equity, inclusion, and anti-racism.As the Lead, Equitable People Practices, you provide organization-wide leadership, consultation, and subject...Flexible hours
Interior Health
Winnipeg, MB1 hour ago - ...Grow with us, H2O+U. Reporting to the Regional Growth Leader (RGL), the Business Centre Practice Leader (BCPL) is a frontline business development leader... ...Project delivery leadership and coordination Lead and develop a collaborative group of business developers...Full timeContract work
Stantec
Winnipeg, MB1 hour ago $90.77k per year
Interior Health is seeking a permanent full-time Lead, Equitable People Practices to provide leadership in advancing equitable people practices across the organization. This role offers a unique opportunity to influence culture, support organizational priorities, and contribute...Permanent employmentFull timeImmediate startFlexible hoursInterior Health
Winnipeg, MB1 hour ago$161.05k - $319.3k per year
...right-sized solutions based on industry leading practices. You have a proven track record working successfully... ...offerings. As a recognized industry leader, they will help clients secure critical... ...and leadership in cloud, data and AI with unmatched industry experience, functional...Work at officeLocal areaCyberjobs
Winnipeg, MB1 hour ago$140k - $160k per year
Practice Lead, Payments & Financial InfrastructureAbout OriumOrium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead. By bringing together AI, data, and composable systems, we create experiences designed for collaboration between...Long term contractFull timeRemote workFlexible hoursOrium
Winnipeg, MB1 hour ago- Job DescriptionLead AI EngineerWhat is the Opportunity?We are seeking an accomplished Lead AI Engineer to design, develop, and implement AI-driven solutions within our... ...scale AI integration initiatives, establish best practices, and advance the technical maturity of our...Full timeFlexible hours
RBC
Winnipeg, MB1 hour ago - About AxyaAxya is building AI-powered technology that's transforming how the manufacturing... ...is only as good as the AI behind it. As Lead AI Engineer, you will own the technical... ...standards and mentorship: set engineering practices for AI development and coach other engineers...InternshipRemote workFlexible hours
Axya
Winnipeg, MB1 hour ago $110k - $130k per year
...Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of... ...of the Legal Operations department, the AI Workflow Lead will manage the intake and delivery of AI... ...departments, turning business ideas to practical AI solutions. The AI Workflow Lead will...Work at office1 day per weekOsler, Hoskin & Harcourt LLP
Winnipeg, MB1 hour ago- ...Information CompanyOpenText is a global leader in information management,... ...of digital transformation. AI-First. Future-Driven. Human-... ...YOUR IMPACTWe’re looking for a Lead Automation & AI Developer to build... ..., champion engineering best practices, and mentor developers. What...Internship
OpenText
Winnipeg, MB1 hour ago $101.9k - $140.1k per year
...to remember what your favourite milkshake flavour is. The AI Data Lead is responsible for ensuring the organization’s data is operationally... ...firm’s AI data architecture, establishing standards and best practices Build and maintain an AI‑ready data foundation that enables...Summer workInternshipWork at officeLocal areaDoane Grant Thornton LLP
Winnipeg, MB1 hour ago$130k - $160k per year
...steps. Our partner is looking for an AI Transformation Lead based in Canada. We are looking for... ...solutions. Drive AI Adoption: Develop practical training materials, workshops, job... .... Establish AI Governance Practices: Define and maintain internal standards...Long term contractRemote workJobgether
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Ccaas Ai Practice Lead. Be the first to apply!
