Chief Technology and Information Officer

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY

The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory. As a senior organizational leader, the CTIO ensures technology strategy and investment support The Salvation Army's mission, strategic priorities and operational needs. The role is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and the ongoing development of a high-performing technology function. Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and drives technology adoption and organizational efficiencies in a way that reflects The Salvation Army's mission, values and culture.

ACCOUNTABILITIES

Mission, Culture and Organizational Leadership

• Authentically lead in alignment with The Salvation Army's mission, vision, values, Christian identity and spiritual foundations, recognizing that its social and community services are expressions of its higher purpose to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
• Ensure technology strategy, investment and decision-making ultimately enable people, ministry and services to advance the mission.
• Contribute as an enterprise leader to organizational strategy, priorities and decisions beyond the technology portfolio.
• Balance enterprise standards and priorities with legitimate operational, geographic and ministry-specific needs.

Executive and People Leadership

• Build and lead a high-performing technology leadership team with clear accountability, a service-oriented culture, strong succession and workforce planning, and the appropriate balance of internal and external capability.
• Provide strategic advice to senior leadership, translating complex technology, cybersecurity, data and digital issues into clear organizational choices, risks, opportunities and investment decisions.
• Lead significant organizational change associated with technology transformation, recognizing that successful adoption depends on people, process, culture and technology.
• Build strong relationships with operational leaders and users to understand needs and continuously improve technology effectiveness.
• Model strong stewardship, integrity and accountability in leadership and decision-making.

Enterprise Technology Strategy

• Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
• Stabilize and simplify the technology environment, strengthening reliability, integration, interoperability and sustainable adoption.
• Optimize existing technology platforms and investments before introducing new solutions.
• Improve connectivity and interoperability between systems to create a more seamless technology and user environment.
• Establish technology roadmaps, portfolio governance and prioritization that sequence investments appropriately and balance innovation, affordability, risk, organizational readiness and capacity.
• Lead targeted modernization and transformation where it creates clear organizational value, while assessing emerging technologies thoughtfully.
• Oversee the technology project and investment portfolio, ensuring appropriate governance, stakeholder engagement and benefits realization.

Cybersecurity, Data and Technology Risk

• Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience.
• Ensure appropriate controls, governance and compliance are in place to protect organizational information, systems and technology assets.
• Maintain effective disaster recovery, business continuity and technology resilience capabilities.
• Ensure security, privacy, data protection and risk considerations are embedded in technology investments, vendor relationships and emerging technolog