Senior Incident Control Specialist

Lead incident response for Metrolinx across the GTHA, using operational control expertise and risk-based decision-making. This is a contract position up to 12 months.The Senior Specialist coordinates responses across Metrolinx’s operating network. The work combines incident triage, network monitoring, emergency communications, and operational leadership. It supports safe, reliable, and customer-focused transit service during disruptions.Key Responsibilities:
Coordinate operational responses to incidents, emergencies, and service disruptionsAssess, prioritize, and triage safety, security, and operational incidentsMonitor disruptions, service impacts, risks, and network conditionsPrepare accurate incident reports, briefings, and operational summariesLead Control Logs, MySafety entries, and incident recordsRequirements:
Five years’ progressive operational control center experienceTwo years’ leadership experience in relevant environmentsHigh school diploma or equivalent education, training, and experienceEmergency telecommunications certification or equivalent related experienceStrong oral and written communication skillsApply operational control, incident triage, and leadership expertise to support Metrolinx transit continuity across the GTHA.
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