Co-op, People Services

Co-op, People Services (4 or 8 Month Term)

The Opportunity: 

As a world leader in the forest products industry and one of BC’s Top Employers, Canfor is undertaking a global transformation to position itself and the industry as a place where talent can grow an amazing career. Supporting our HR operations to deliver on this transformation is critical to our success and we require a customer-centric individual with strong communication skills to help us meet our objectives. 

The Role:
In this role, the People Services Co-op supports the day-to-day operations of the HR Service Centre by providing timely, accurate, and client-focused support to employees and leaders.

You will provide excellent customer service through the case management and telephone system and work within a dynamic team. In addition, you will be responsible for preparing appropriate notes and documentation associated with a case to ensure the efficient operation of People Services activities, take action on various projects as well as ensuring the accuracy of systems, procedures and support structures. 

Applicants are not required to be enrolled in a formal co-op program to be considered for this role.

Key Responsibilities: 

• Provides first point of contact support to incoming cases/calls/requests with goal of resolving at first contact in a professional manner 
• Provides accurate, consistent and timely responses to HR processes, learning requests, and system and policy requests
• Processes transactions by following protocol for each type of transaction. Processes may include, but are not limited to new hire, personal data maintenance, direct deposit changes, salary adjustments. Reviews work for accuracy. 
• Maintains client contact until request is resolved, including informing customers of status, progress and resolution 
• Owns case management process, including opening cases, managing escalation and closing cases 
• Supports accurate HRIS data through regular information audits
• Works with our Talent Acquisition team and new employees to manage their onboarding into the HRIS.
• Supports Operational HR in the proper filing and maintenance of electronic employee files. 
• Educates employees and Managers on company practices and tools (e.g., company intranet/portal, Employee Self Service, Manager Self Service) to empower employees to resolve questions on their own 
• Documents inquiries and information provided by the client in accordance with protocols.
• Performs various HR tasks as assigned 

The Candidate:

The successful candidate will be an enthusiastic and motivated Human Resources Co‑op student currently pursuing post‑secondary studies in Human Resources, Business Administration, or a related field

They will bring foundational knowledge of HR principles, including recruitment, employee records management, and HR policies and procedures.

The successful candidate must also possess strong written and oral communication skills and be able to collaborate with other team members in resolution of issues and continuous improvement. A high level of technological proficiency is required.   

Key Qualifications:

• Currently enrolled in a post‑secondary program in Human Resources, Business Administration, Commerce, or a related field
• Foundational understanding of human resource principles, including HR policies, employee lifecycle processes, and basic employment concepts
• Proficiently speak, write, and comprehend English   
• Strong communication skills (active listening, written and oral) 
• Strong time management, organizational and analytical skills 
• Is familiar with privacy legislation and implications on HR data and communicating with clients and other HR professionals 
• Demonstrates a commitment to quality and the quality process 
• Ability to multi-task  

Grow with us 
At Canfor, we understand that our strength comes from our skilled and dedicated employees and we work hard to support their ongoing professional development. We offer a number of training programs and development opportunities to support each of our employees in their pursuit of career advancement and growth. Whether you want to develop upon your skills or advance your career with Canfor, we offer a promote-from-within culture that will give you these opportunities. 

Canfor Values
At Canfor, our values are at the core of everything we do. Safety comes first, and we are proud of our unwavering commitment to excellence, and customer satisfaction, which allows us to safely and efficiently deliver quality products to our customers around the globe. 

• Safety comes first. 
• We succeed when our customers succeed. 
• We are resilient and resourceful. We always find a way forward. 
• We are a good neighbour in our communities and a responsible steward of the environment. 
• We demonstrate integrity by doing what we say we are going to do. 

The hourly range for this position is : $20.19 - $31.73   

At Canfor, diversity means understanding, recognizing, and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity, creativity, innovation, and competitive advantage. We strive for a  fair and equitable recruitment process , where hiring decisions are based on the individual qualifications and experience of each applicant. 

We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, and criminal record checks, depending on the role and location.