Senior Business Systems Engineer

Senior Business Systems Engineer - SAP SD/CS Sonova is a global leader in hearing health solutions, creating innovative products and services to connect people worldwide. We seek a Senior Business Systems Engineer to support and optimize our SAP Sales & Distribution (SD) and Customer Service (CS) solutions, ensuring seamless business operations across both consumer and medical domains.

Responsibilities

Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements.

Analyze business requirements and design SAP solutions aligned with operational needs.

Lead or support SAP implementation projects, upgrades, and change requests.

Perform root‑cause analysis and resolve complex Level 3 support issues.

Collaborate with Solution Architects and cross‑functional IT teams to deliver scalable solutions.

Participate in business process design, testing, data migration, and user acceptance testing.

Support regression testing and system validation activities.

Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements.

Train business users and provide post‑go‑live support during hyper‑care activities.

Identify opportunities to improve business processes through SAP best practices and new technologies.

Contribute to documentation, process improvements, and continuous optimization initiatives.

Qualifications

Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or a related field.

Experience supporting SAP SD and Customer Service (CS) modules.

Experience participating in full SAP implementation lifecycles and enhancement projects.

Knowledge of Agile and Waterfall project methodologies.

Strong understanding of SAP ERP, S/4HANA concepts, and business process design.

Experience with system testing, data migration, and solution validation.

Strong analytical, troubleshooting, and problem‑solving skills.

Excellent communication and stakeholder management abilities.

Experience with Jira, SharePoint, Solution Manager, and Microsoft Office preferred.

SAP certification, ITIL certification, Agile certification, or medical device industry experience is a plus.

Minimum of 200 Mb/s download and 10 Mb/s upload internet connectivity for remote/hybrid work.

Benefits

Competitive salary: $91,200 / yr – $114,000 / yr with bonus eligibility.

Flexible hybrid work model.

Comprehensive benefits plan, including wellness benefits and paramedical services (massage therapist, naturopath, etc.).

Employee pension contributions with employer match.

Mentorship program and career development plans.

Inclusive work environment that values diversity and promotes continuous learning.

Equal Employment Opportunity Statement Sonova is an equal opportunity employer. We guarantee equal treatment in regard to employment and opportunity for all candidates, regardless of ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

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