Infrastructure and EUC Specialist

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The IT Infrastructure and EUC Specialist plays a critical hands-on role in supporting and maintaining the organization’s IT infrastructure and end-user services. Reporting to the Infrastructure and EUC Manager, this role provides Level 1/2 technical support, ensures the stability of local systems, and contributes to delivering a secure and efficient digital workplace. The Specialist works closely with both users and global IT teams to maintain high service levels and system reliability.

Key Responsibilities

Infrastructure Support

• Assist in maintaining and supporting local IT infrastructure, including servers, networks, cloud platforms, and backup systems
• Monitor system health and performance; troubleshoot and escalate infrastructure issues as needed
• Implement standard infrastructure procedures under the guidance of the manager

End-User Computing (EUC)

• Deliver Level 1 / 2 support for end-user hardware and software issues escalated from the service desk
• Support the provisioning, deployment, and management of end-user devices (PCs, laptops, mobile devices, peripherals)
• Assist in managing endpoint configuration, software distribution, and patching processes

Service Operations

• Follow ITIL-based processes for incident, change, and request management using ITSM tools (e.g., ServiceNow, Jira)
• Collaborate with the Level 1 Service Desk to ensure effective ticket resolution and user satisfaction
• Contribute to documentation of support procedures, technical guides, and knowledge base articles

Security and Compliance

• Ensure compliance with endpoint security, data protection, and IT policies
• Support implementation of technical controls aligned with cybersecurity standards
• Assist with user access management and device encryption

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field
• 3–5 years of experience in IT support, infrastructure, or EUC roles
• Solid understanding of Windows environments, Active Directory, networking basics, phone systems, RDS, and cloud platforms (Azure or AWS)
• Familiarity with ITSM/ITIL tools and processes
• Strong problem-solving, troubleshooting, and interpersonal communication skills

Certifications

• CompTIA A+ or Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL v4 Foundation
• Azure Fundamentals or AWS Cloud Practitioner (a plus)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Dairy Product Manufacturing and Food and Beverage Manufacturing