Financial Aid Associate

Job Responsibility:

Applications are invited for the position of Financial Aid Associate in the Enrolment Services Division, located at the Welland Campus. The starting hourly rate is $30.00/hr (Pay Band E - $30.00/hr to $34.77/hr) for a 35 hour work week. Additional hours may be required as necessary. This is an Appendix D, temporary position as per Article 17.3.1 of the Support Staff Collective Agreement and is set to commence in August 2024 and will conclude in February 2026. It may be subject to an extension by mutual agreement of the parties.

Reporting to the Director, Enrolment Services - Financial Aid, the successful candidate provides support on financial aid email/electronic requests and telephone line. The Financial Aid Associate may also process transactions and provide information/college response in the areas of admissions, records and registration, student accounts and related services.

Responsibilities include, but are not limited to:

• Assisting students with their OSAP application inquiries
• Reviewing and editing OSAP applications on the Ministry of Colleges and Universities (MCU) system for any errors and missing information at the time the consent forms are submitted by students to the college and confirm on the MCU system that consent has been received
• Reviewing bursary applications and posting bursary transactions on the students' account
• Identifying OSAP students who are not maintaining required grades or course load minimums as per the MCU guidelines
• Assisting students and the general public with general inquiries regarding admissions, accounts, registration, schedules progression, graduation, programs, courses and other Enrolment Services procedure

Qualifications:

• Minimum of a two (2) year diploma in Office Administration, Business or similar field of study
• Minimum of three (3) years of practical experience working in a high-volume customer service environment using a point of sale system, an information system, preferably within an educational environment
• Demonstrated communication and customer service skills
• Strong organizational and multi-tasking skills in a high-volume setting
• Proficiency with Microsoft Office applications
• Experience with computerized database systems such as PeopleSoft are considered an asset

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

The Position Description Form is available for review from Human Resources during the posting period. Please contact View email address on ca.edajobs.com to request a copy.

If selected for an interview, candidates must present proof of education (original transcripts/credentials).

Note: Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence. This evaluation must support the educational requirements for the position as a condition of employment. For further information, visit: World Education Services

While we thank all applicants, only those selected for an interview will be contacted.

Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who feel they can further enhance campus diversity and equity efforts.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.