AP and Driver Servs Rep

Reference Number: 5127

Posted Date: Jul 30, 2026

Employment Type: Temporary Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 10

Salary Range: $31.08 - $33.53 Hourly

Location

North Vancouver, British Columbia, Canada

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We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact View email address on ca.workus.org, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: Aug 6, 2026

PURPOSE

To provide vehicle registration, licensing, and insurance services to customers through phone, or in person for walk in customers.

Knowledge/Technical Skills

• of the relevant acts and regulations as they pertain to vehicle registration, licensing and insurance in North America
• of the relevant manuals, guidelines and other reference materials as they pertain to vehicle registration, licensing and insurance
• of the relevant department and corporate databases, applications and systems to access and interpret information and formulate responses
• of department and corporate business functions, products and services to answer inquiries, refer calls or seek information
• of the operation of personal computers and the relevant software applications

Analytical/Problem Solving Skills

• to determine whether requirements for vehicle licensing/registration have been met
• to assess the validity and acceptability of standard identification
• to determine appropriate action for customers and agents in situations where insurance requirements do not fall within the standards
• to determine the appropriate payment methods to be offered to customers and to process payments
• to perform calculations and payments and balancing cash

Communication/Interpersonal Skills

• to explain technical information and complex policies and procedures to customers in understandable terms
• to deal with upset or angry customers
• to solicit information from customers for problem diagnosis and solutions

Organizational Skills

• to organize workload in a fast paced, high volume environment
• to adapt to changing demands and schedules

Physical/Concentration Skills

• to maintain audio and mental concentration when listening to customers and referring to manuals to create rate information, resolve problems and provide information
• to maintain visual and mental concentration when balancing cash and taking inventory
• to occasionally lift and carry boxes of various weights
• to sit for prolonged periods while using a telephone headset and computer
• to maintain mental and visual concentration while searching computer database files and entering information while responding to customers either over the phone or in person

Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).

The above requirements would typically be met through high school graduation, plus completion of courses leading to the CAIB designation, and a few years of experience as an insurance broker where knowledge of insurance and Autoplan procedures has been gained.

Technical Requirements & Background

TYPICAL RESPONSIBILITIES

Information and Enquiries

Provides customers with vehicle licensing, registration and insurance policy information requested through phone, mail, fax and in person. Explains ratings, policy coverage and associated risks, application procedures, exclusions, and other terms and conditions. Provide guidance and advice to customers by presenting options available.

Autoplan Policy Services

Provides Autoplan services to customers, including phone-in,in person appointments walk-in, fleet and out-of-province customers.

Process renewals, policy changes, binders, storage, rental vehicle policies and debt payments according to departmental guidelines, policies and procedures. Support fleet underwriting and account services by processing payments to various different policy types. Balances payments and prepares bank deposits when required

Batch Renewals

Batches and processes fleet renewals. Balances fleet transactions, maintains fleet ledger accounts which includes cheque requisition for deposit to general ledger accounts and month end reports for fleet administrators. Advises and updates fleet operators of relevant changes or new policy and procedures.

Inventory

Tracks and secures plate and decal inventory. Replenishes inventory as necessary. Reconciles the inflow and outflow of inventory. Returns unused and obsolete inventory.

Performs other related duties that do not affect the nature of the job.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.

Supportive: We seek to understand to meet diverse and evolving needs.

Straightforward: We simplify the complex to make things easier.

Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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