Delivery Account Operations Associate

emergiTEL is hiring a Delivery Account Operations Associate Tier 1 for our client in the Education industry. This is a 12 months Contract role.
Compensation: 25-31.23/hr inc
Location: 200 King St. East Toronto Ontario Canada M5A 3W8
Job Description (English)
About the Role The Delivery Account Operations Associate Tier 1 supports mailroom shipping document preparation and imaging operations for our education client. The successful candidate will deliver high-quality service support operational efficiency and contribute to service excellence.
Key Responsibilities

• Deliver services in accordance with established Service Level Agreements (SLAs) and Statements of Work (SOWs).
• Resolve customer issues and escalations or escalate them appropriately.
• Perform quality checks to ensure accuracy and compliance with standards.
• Follow all safety security and operational procedures.
• Work independently and collaboratively within a team environment.
• Provide coverage for absent team members as required.
• Perform additional duties assigned by management.

Mail and Shipping

• Receive sort process and distribute mail packages and supplies.
• Notify recipients of deliveries as required.
• Complete scheduled mail runs and package pickups.
• Process outgoing mail and courier shipments using the most efficient and cost-effective methods.
• Track trace and resolve shipping and courier issues.
• Operate clean and maintain mailroom and shipping equipment.
• Coordinate with third-party vendors for equipment service when required.

Document Preparation

• Validate and reconcile incoming boxes and files.
• Prepare documents for scanning by removing staples clips bindings and other materials.
• Scan and track box barcodes using handheld scanners.
• Insert separator sheets to ensure proper document indexing.
• Identify oversized and undersized documents requiring special handling.
• Escalate production exceptions to the team lead.

Imaging and Scanning

• Operate high-speed scanning equipment to convert physical documents into digital formats.
• Conduct image quality reviews to identify:
  • Double feeds
  • Folded corners obscuring content
  • Poor image contrast or threshold issues
  • Barcode separator processing errors
• Convert scanned documents microfilm and microfiche according to client requirements.

Required Skills and Qualifications

• Strong attention to detail.
• Excellent communication and customer service skills.
• Professionalism punctuality and adherence to workplace policies.
• Experience with mail services print production or document management environments.
• Strong technical aptitude and ability to learn equipment and systems.
• Ability to work independently and within a team.
• Graphic design experience is considered an asset.

Physical Requirements

• Ability to sit and stand for extended periods.
• Ability to lift up to 50 lbs.

Work Arrangement

• On-site position.
• Monday to Friday 8:00 AM to 4:30 PM.
• Business casual dress code.

Updated Additional Requirements:
Print Production:
Understanding of workflow tools such as Free Flow and Fiery
Point of contact to receive customer requests provide estimates schedule and track print production request/s
Track and store jobs as customer requires for reuse at a future date
Wrap pack label and ship finished product
Problem solve basic issues to complete production delivery and output requirements
Ability to be on your feet for up to 80% of your day
SKILLS
Intermediate use of MS Office Adobe and other relevant software
Ability to work with minimal supervision
1 to 2 years experience in a Digital Print Shop and Customer Service environment
Minimum High School diploma or equivalent
EXPERIENCE:
Ability to multitask
Excellent communications skills (oral and written)
Ability and willingness to learn and develop
Ability to lift up to 50 pounds
Maintain appropriate supply inventory levels
Maintain reporting logs and information for billing purposes
Perform basic quality inspection before during and after output of each production run
Operate standard finishing equipment (paper cutters bindery laminating desktop folders and drill)
Operate digital print equipment Black & White and Colour Copiers/Printers

Required Experience:

IC