Transportation Operations Manager

The Pickup and Delivery (P&D) Manager is responsible for leading all local pickup and delivery operations to ensure safe, efficient, and cost-effective transportation services. This role oversees drivers, dispatch activities, route planning, customer service performance, regulatory compliance, fleet utilization, and operational productivity. The P&D Manager is accountable for achieving service levels, managing labor costs, maintaining safety standards, and driving continuous improvement initiatives.
Key ResponsibilitiesOperational Management
Oversee daily pickup and delivery, warehouse, dock, and yard operations across all shifts.
Ensure appropriate labor deployment and operational coverage based on workload and volume.
Manage routing, dispatch, shipment flow, dock activity, staging, loading, unloading, and yard movements.
Maintain effective control of freight flow, dwell, congestion, and dock capacity.
Ensure the warehouse and yard remain safe, secure, clean, organized, and operationally disciplined.
Proactively identify and resolve operational bottlenecks and service disruptions.
Lead operational planning for peak periods, volume changes, and customer requirements.
Ensure effective handoff and communication between shifts.
Leadership and People Management
Lead dispatch and warehouse supervisory teams.
Recruit, train, coach, and develop employees.
Manage employee performance, attendance, productivity, conduct, and accountability.
Establish clear operational expectations and ensure supervisors maintain appropriate floor presence and control of their respective shifts.
Foster a culture of ownership, safety, urgency, and continuous improvement.
Safety, Security and Compliance
Maintain overall responsibility for operational safety within the warehouse, yard, and P&D operation.
Ensure compliance with transportation regulations, company policies, safe work procedures, and facility security requirements.
Ensure equipment, dock, yard, and warehouse activities are conducted safely.
Investigate accidents, injuries, service failures, damages, and vehicle incidents and implement corrective actions.
Maintain appropriate standards for facility cleanliness, housekeeping, freight storage, and organization.
Customer Service
Maintain high levels of customer satisfaction and service performance.
Resolve escalated service concerns and customer complaints.
Build and maintain strong relationships with internal and external stakeholders.
Collaborate with customers to identify and implement service improvements.
Financial and Operational Performance
Manage labor, overtime, and transportation costs within budget targets.
Monitor operational KPIs and identify opportunities for improvement.
Analyze trends related to productivity, service failures, and customer performance metrics.
Drive initiatives focused on improving efficiency, service quality, and profitability.
Fleet and Equipment Management
Partner with fleet maintenance teams to ensure vehicle availability and reliability.
Monitor vehicle utilization and productivity.
Ensure proper use and care of company vehicles and equipment.
Support preventive maintenance scheduling and compliance requirements.
Key Performance Indicators (KPIs)
On-time pickup performance
Labor and overtime management
Safety performance and incident ratesQualifications
Post-secondary education in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
Minimum 5 years of transportation, logistics, courier, LTL, or delivery operations experience.
Minimum 3 years of leadership experience in a supervisory or management capacity.
Experience managing unionized environments is considered an asset.
Strong understanding of transportation regulations and safety requirements.
Proficiency in transportation management systems (TMS), dispatch software, and Microsoft Office applications.
Leadership and team development
Operational planning and execution
Workforce management
Problem-solving and decision-making
Communication and relationship management
Working Conditions
Fast-paced transportation and logistics environment.
Availability to support day, afternoon, weekend, and holiday operations as required.
Regular interaction with drivers, dispatch teams, customers, and operational leadership.
May require occasional travel between terminals, customer locations, and operating facilities.
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