Service Owner Vendor Management

Service delivery, vendor management, and continuous improvement define this full-time Service Owner position. Use Agile practices, performance data, and user feedback to improve services.This experienced Service Owner manages end-to-end service delivery, contracts, vendors, and operational improvement. The work connects business objectives, user needs, security, compliance, and organizational policies. Responsibilities also include procurement, RFP processes, stakeholder reporting, and risk management.Key Responsibilities:
Own service delivery lifecycles and define measurable outcomesLead continuous improvement using metrics and user feedbackManage contracts, SOWs, renewals, and vendor performanceReview invoices and coordinate payments through ERP systemsFacilitate stakeholder meetings and prepare performance reportsRequirements:
Seven years managing contracts and Statements of WorkSeven years managing vendor relationships and deliverablesFour years validating invoices and processing ERP paymentsSeven years using metrics to drive service improvementsStrong analytical, negotiation, communication, and stakeholder management skillsApply service ownership, vendor governance, contract administration, and data-driven improvement to strengthen operational service delivery.
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