Customer Service Agents

PhysioExtra is currently looking for Customer Service Agents to complete its team(s). Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the professionalism and brand image of the clinic.
MAIN TASKS AND RESPONSIBILITIES:
Answer the phone, inform clients about the services offered, schedule and confirm appointments
Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
Prepare client files, filing of files
Complete the closing of the day
Balance weekly transactions
Fax all authorization requests and reports, documents to physicians, etc.
As well as all tasks related to customer service
YOU LIKE TO:
Help improve people's lives at work
Be able to express your ideas and share your opinions
Move upwards in a growing company that challenges you every day
Celebrate success in different ways: Holidays, happy hour, team activities, etc.
Be authentic with your colleagues and have fun at work
Work in an inspiring environment
Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.
SKILLS AND ABILITIES:
Excellent knowledge of computer tools
Strong sense of customer service
Training or experience in customer service, an asset
Secretarial diploma, an asset
Excellent oral and written French, fluency in English (an asset)
Good learning skills
Enjoys working in a team environment
Experience in the health care field, an asset
Communicates effectively in French and English