It Infrastructure Administrator (Bilingual)

Position:
IT Infrastructure Administrator (Bilingual)Employment Type:
Full Time PermanentVacancy Status:
Existing VacancyLocation:
Montreal, QC (Hybrid)DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.The Role
As an IT Infrastructure Administrator (Bilingual), you’ll develop, test, and support core infrastructure systems, ensuring stability, performance, and rapid resolution of production issues.This is a hybrid role, working a minimum of 2-3 days per week in our Montreal office.Key Responsibilities
Manage multiple infrastructure projects simultaneously, ensuring on-time and high-quality deliveryLead infrastructure initiatives from setup and configuration through deployment and ongoing supportCreate and maintain clear technical documentation on projects and share knowledge across internal teamsManage infrastructure-related incidents, service requests, changes, problems, and assetsMaintain and troubleshoot server and network infrastructure to ensure performance, reliability, and securityOversee backup and data restoration processes to ensure system availabilityMaintain and continuously update infrastructure documentation and proceduresCoordinate with vendors for infrastructure setup, troubleshooting, and escalationsResolve escalated Tier 2 issues from the Tier 1 support teamOn-call rotation for Tier 2 support every 4-5 weeks is mandatorySkills & Experiences
Bachelor’s degree in Computer Science, IT, or related field, with 5+ years of experience as an IT AdministratorStrong expertise in Windows Server & Desktop OS, Active Directory, MS Exchange, Cisco & Fortinet IOS, LAN/WAN/VLANs, Wi-Fi, MS Azure, TCP/IP, DNS, DHCP, Certificates, VPN, Voice/telephony, and O365/M365Working knowledge of IT Security, alert/event monitoring, and MacOS, with familiarity in AWS Cloud and Linux an assetProven ability to troubleshoot and diagnose technical issues accurately and efficientlyWorks independently with excellent time management skills, balancing multiple priorities and projectsCollaborative team player with strong written and verbal communication, capable of working effectively with internal teams, partners, vendors and consultantsDemonstrated excellence in managing project and handling support ticketsSkilled in creating and maintaining clear technical documentation, with the ability to translate business needs into practical technical solutionsExperienced in mentoring and guiding other team members for knowledge transferFlexibility and willingness to work on-call rotation for 1 week every 4-5 weeksMust be fully bilingual in English and FrenchWhat we offer
Comprehensive healthcare, dental, and vision coverage for you and familyTuition reimbursement to invest in your growth and career developmentCollaborative and supportive work environment where your ideas are valued and your impact is visibleIf you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page ( so that we can ensure your equal participation.
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