Retail Advice Specialist (Full-time; Sarnia)

We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

Mainstreet Credit Union is actively seeking an experienced Retail Advice Specialist to join our growing team!

Why Join Our Team?

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Our Values

Personalized: High quality personalized advice with flexible solutions.

Supported : Highly responsive through empowered professionals.

Known : Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

Compensation and Benefits

Salary: $57,912.00 - $87,591.00 (commensurate with experience)

Bonus: Eligible for a discretionary annual bonus based on individual and organizational performance.

Location: Sarnia Branch location

Salary Range: $57,912.00 - $87,591.00, commensurate with experience and qualifications (see below for progression through pay grades)

Preferred Qualification:  A valid mutual fund licence is considered a strong asset; however, it is not required at the time of hire. The successful candidate will be required to obtain the licence within six (6) months of employment.

Job Function

Using the Advice Based model approach, proactively market the organization’s products and services by promoting, upselling and cross selling the full range of lending and investment vehicles with emphasis on retail loans, mortgages, credit card products, lines of credit, registered and non-registered deposit vehicles and sundry services.

Increase wallet share by looking for growth opportunities within assigned membership base. Actively participate in all branch sales campaigns and promotions and play a key role in the organization’s sales-oriented culture by performing all aspects of the mandate.

Maintain a high profile and image as the financial institution of choice in the community by establishing member and non-member client relationships and business contacts.

Duties and Responsibilities

• Advise current members and potential new members on Credit Union Products and Services (including personal and business accounts, overdraft applications, MasterCard applications, registered and non-registered savings and term deposits) using the Advice Based model approach
• Identify opportunities to promote, upsell and cross sell the Credit Union lending products including loans, mortgages, lines of credit and credit cards
• In concert with the Branch Manager/Assistant Branch Manager, assist with the execution of the branch marketing program to attain loan, deposit, sundry products and member growth within set objectives
• Represent the Credit Union in the community by participating in local business activities and community functions
• Assist with a variety of branch related duties and activities as instructed by the Branch Manager/Assistant Branch Manager
• Enter all information into CRM (sales, referrals, member interactions, information) that provides information to enhance the Credit Union’s opportunity to better serve the membership
• Refer members to Commercial & Agricultural Account Manager and Wealth Management Advisor as opportunities are presented
• Meet set sales objectives for investment and loan growth targets
• Approve and/or decline loans, mortgages and other lending products within the limits of authority as defined by the Credit Union Act, the By-laws and Credit Union Policy
• Interpret the branch operating procedures, lending policies and security requirements and ensure that guidelines are adhered to
• Ensure daily monitoring of the Delinquency Report. Follow up on delinquent accounts up to 30 days, contact members as required and maintain records of action taken in CRM
• Assist with Line of Credit Reviews and processing of required reports
• Negotiate mortgage renewals as required
• Handle member complaints in a courteous, professional manner
• May assist with training and mentoring of other Member Advice Specialists
• May assist the Branch Manager/Assistant Branch Manager with duties such as preparation of the month-end branch reports, assisting with branch operations and supervision of the branch during the Branch Manager/Assistant Branch Manager’s absence
• May be Mutual Fund licensed
• Perform other duties as assigned

Qualifications

• Excellent communication and interpersonal skills
• Demonstrated attention to detail, thoroughness, and accuracy for auditing, checking and verifying work
• Ability to effectively identify member needs and match appropriate solutions
• Solid understanding of markets and trends in the industry
• Demonstrated relationship management and sales effectiveness skills

• Solid understanding of all retail products (investments, lending, deposit accounts, other)
• Solid knowledge of credit policies and procedures and the credit underwriting process an asset

• Post-secondary education in a related business field an asset

Salary commensurate upon

• Related experience
• Education level (including designations achieved)
• Proven lending skills and audit results
• Proven sales & service results

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

Member Advice Specialist Progression Roadmap

Level I (grade 6)

• Minimum 6 months in a branch role
• Demonstrates:
  • Commitment to achievement of Level II/III role requirements
  • Commitment to achievement of level 8 lending authority limits
  • Strong communication and interpersonal skills
  • Attention to detail, thoroughness, and accuracy for auditing, checking and verifying work
  • Good knowledge of all retail products (investments, lending, deposit accounts, other)
  • Good understanding of banking system, and CRM software

Level II (grade 7)

• Minimum 3 years’ experience as a Member Advice Specialist and:
  • completion of Personal Financial Services Advice, and Financial Planning I; or
  • completion of Consumer and Residential Mortgage Lender Accreditation via CCUA; or
  • comparable progression towards other lending and advice training will also be considered

• Achievement of level 7a lending authority limits
• Mutual funds license may be required

• Results in meeting targets for both sales and service
• Strong communication and interpersonal skills
• Solid knowledge of all retail products (investments, lending, deposit accounts, other)
• Proven ability to deliver advice-based conversations, align recommendations to member goals, and match appropriate solutions
• Solid understanding of markets and trends in the industry
• Attention to detail, thoroughness and accuracy for auditing, checking and verifying work
• In-depth knowledge of credit policies and procedures and the credit underwriting process

Level III (grade 8)

• Minimum 5 years’ experience as a Member Advice Specialist, and PFP or CFP designation
• Achievement of level 6 lending authority limits
• Mutual fund license may be required
• Demonstrates:
  • Advanced knowledge of all retail products (investments, lending, deposit accounts, other)
  • Proven results in meeting targets for both sales and service
  • Excellent communication and interpersonal skills
  • Proven ability to deliver advice-based conversations, align recommendations to member goals, and match appropriate solutions
  • In-depth understanding of markets and trends in the industry
  • Proven attention to detail, thoroughness and accuracy for auditing, checking and verifying work
  • Proven relationship management and sales effectiveness skills
  • Advanced knowledge of credit policies and procedures and the credit underwriting process

*Note: This posting is for an open vacancy. Application compatibility assessed with AI.