Senior Manager, Program Management (Conversational AI)

Req Id: 429741

Summary

Are you an expert in product strategy who wants to shape the next generation of AI‑driven customer solutions? At Bell, we are seeking a strategic, execution‑focused leader (CP3 level) to drive high‑impact Virtual Assistant (VA) initiatives. In this role, you will take ownership of defining and driving large‑scale strategic initiatives (Epics) from concept to realization, shaping the long‑term vision of our conversational AI products, balancing customer‑centric innovation with concrete business returns.

Key Responsibilities

• Own the vision. Define the Epic hypothesis, business case, and minimum viable product (MVP) for major Virtual Assistant initiatives.
• Provide structured guidance, feedback, and active career mentorship to cross‑functional team members to cultivate talent and optimize delivery performance.
• Manage and optimize program budgets, funding allocations, and CAPEX/OPEX forecasts for major Virtual Assistant strategic initiatives.
• Co‑create and drive a portion of the overall VA strategy, ensuring alignment with Bell's broader customer experience (CX) and operational efficiency goals.
• Manage the portfolio/program backlog, prioritizing epics and features based on strategic value, ROI, and customer impact.
• Collaborate closely with Product Managers, Technical PMs, and development pods to ensure the strategic vision is translated into actionable, technical deliverables.
• Monitor industry trends in Generative AI and conversational design to inform the future roadmap of the VA platform.
• Define and track Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for VA implementations to measure strategic success.

Critical Qualifications

• 5 to 8+ years of relevant work experience in product management, epic ownership, or strategic planning.
• Proven ability to effectively mentor, coach, and advise associate product team members or cross‑functional team members.
• Experience in defining product strategy and managing roadmaps for AI, Contact Center AI (CCAI), or conversational automation platforms is highly preferred.
• Strong business acumen with experience building Lean business cases, conducting financial projections, and evaluating ROI.
• Active experience with Scale Agile Framework (SAFe) environments and structured backlog prioritization.
• Mastery of Jira (for backlog and epic management) and Confluence.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular ‑ Full Time
• Job Location: Canada — Ontario (Don Mills), Ontario (Mississauga), Ontario (Toronto), Quebec (Montreal)
• Work Arrangement: Hybrid
• Application Deadline: 07/07/2026

Benefits

As a Bell team member, you’ll enjoy a comprehensive compensation package, medical, dental, vision and mental health benefits tailored to your needs, a 35% discount on Bell services, and access to exclusive partner offers. Bell also promotes an inclusive and accessible workplace where all team members feel valued and supported.