Office Manager

The Opportunity
Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.
What You’ll Do

Oversee front desk operations, providing leadership and direction to administrative staff

Ensure prompt, professional resolution of resident and family inquiries or concerns

Welcome and orient new residents and visitors, fostering a positive first impression

Manage and safeguard confidential records for residents, employees, and financial operations

Manage employee onboarding and maintain accurate, compliant HR documentation

Oversee payroll administration, attendance tracking, and vacation management

Manage financial processes, including billing, deposits, and invoice reconciliation

Champion workplace safety by identifying risks and ensuring adherence to safety standards

Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role

What You’ll Bring

Minimum two years of related office management or administrative experience

Accounting, or bookkeeping experience required

Experience in a retirement or healthcare setting, an asset

Post-secondary diploma or certificate in financial management, bookkeeping, or a related field

Excellent communication (written and verbal) and public relations skills

Ability to interact with seniors, staff, and families with empathy, patience, and professionalism

Highly organized, with demonstrated initiative and good judgment

Proficient in Microsoft Office, particularly Excel and Word

What We Offer

A safe, inclusive workplace where you’re supported and appreciated 

Competitive compensation and benefits 

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to handle physical demands such as walking, standing, and occasional lifting

Able to manage stress from tight deadlines and multitasking

Must be prepared to respond to emergency situations

Personal protective equipment (PPE) may be required during certain tasks

Comfort using AI and other digital platform systems and tools to support daily work

Clear Criminal Background Check, VSS and TB Test where required