FULL-TIME Complex Care Worker (Job ID: 268889)

LOCATION: Waterloo, ON

KW Habilitation is a local not-for-profit organization that provides a wide range of individualized services and supports to children with any special need and adults with developmental disabilities. We support individuals to live a fulfilling life which is fostered through preschool and early learning supports, respite services, residential services, community participation, and employment supports.

We are looking for highly skilled, specialized Complex Care Workers to join a team that provides support to individuals with developmental disabilities and complex behavioural needs. The successful candidate adapts well to change, and can remain calm under difficult situations and challenges. They will possess a strong commitment to positive behavior and Person Directed Support, be open to new ideas, and display analytical and creative problem-solving abilities.

The compensation provided to Complex Care Worker reflects the need for increased knowledge, skills, and abilities to be successful in the position.

Perks

• Developmental Service Worker Apprenticeship Program Sponsor
• Paid on-the-job training
• Paid professional development opportunities
• Employee and Family Assistance Program for all staff, their partners, and dependents
• Extended health care coverage, Registered Pension Plan, and optional RRSP
• Discounted rates on home and auto insurance
• Fun and engaging workplace

Responsibilities

• Promoting people’s skills and abilities
• Providing opportunities and education for growth and development
• Honouring personal choice and informed decision-making
• Implementing individualized routines that are patterned to reflect typical life experiences and which involve people to the highest degree possible
• Providing respectful and supportive personal care
• Providing lifts and transfers as necessary

Requirements

• Practical experience in providing daily living support within a Person Directed framework to persons with complex behaviour needs.
• Additional training and practical experience in assisting the assessment, implementation and evaluation of interventions for persons who have an intellectual disability and are experiencing emotional, behavioural, and medical complexities.
• College diploma (2 years), Developmental Service Worker (DSW) Apprenticeship Certificate, and/or University degree in Human Services. Autism and Behavioural Science educational background is considered an asset.
• Ability to work successfully both independently and collaboratively with internal and external professionals.
• Able to provide physical (e.g., lifting, transfers) and behavioural support, including crisis response, as required.
• Valid Driver’s License is required.
• Current First Aid, SMG, and computer skills are also essential qualifications.
• Able to work weekends and rotating shifts consisting of days, evenings, and overnights.

Please note that the work location is rural – it is not accessible by public transit.

Core Competencies

• Advocacy

• Building Relationships

• Championing Change and Innovation

• Facilitating Growth and Development

• Inclusive Leadership

• Problem Solving & Decision Making

• Resilience

• Resource Management

• Strategic Thinking

• Valuing Equity, Diversity, and Inclusion (EDI)

Schedule : 2 weeks 7am-3pm, 2 weeks 3pm-11pm, working 1 in 4 weekends (3pm-11pm)

Start Date : ASAP

Rate of Pay : $49,961 – $55,515, includes benefits and pension

We believe that a wide range of perspectives, backgrounds, and experiences makes our team stronger. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we still encourage you to apply — you might be the right fit for our team.

Applicants must submit a résumé and cover letter online with a summary of relevant qualifications and reason for interest in this position by August 8, 2026.

To apply, please visit our Job Application page

Please address the cover letter to the location Manager,

ATTN: Kassie Harvey – Manager of Complex Care

Only successful applicants will be notified. If you are selected for an interview, you will be contacted.

This job posting is for a current, open vacancy.

KW Habilitation is committed to employment equity. We encourage applications from all qualified candidates including, 2SLGBTQ+ identified persons, persons with disabilities, First Nations, Inuit and Métis Individuals, and members of Black and other racialized communities, and individuals for whom English is not their first language. We seek to provide accessibility for all applicants with our accessibility policies and the AODA. Please let us know if you require an accommodation and we will work with you to meet your accessibility needs. We thank all applicants; however only those selected for an interview will be contacted.