Intermediate Server Administrator (Windows)

1101 - 4464 Markham Street Victoria, BC V8Z 7X8 | View phone number on ca.hrm.tc | dxcas.Com
Position Title: Intermediate Server Administrator, Windows
Classification: IS24
Job Code: 00S50LWork Unit: Application Enabling Services
Job Title: Information Systems Officer N24
Manager Title: Director, Application Enabling Services
Last Updated: February 2023
DEPARTMENT OVERVIEWAdvanced Solutions Technology Services is responsible for providing cost-effective
management, delivery, and support of IT operations to core government ministries, program
managers and government employees. Technology Services is also responsible for
understanding the business objectives, future directions, and unique requirements of the
programs it supports.
Technology Services provides services to core government ministries, Crown corporations
and broader public sector organizations, and over 30,000 government employees. In support
of government objectives to lower costs and improve service delivery, these clients have
formed a partnership with Technology Services to receive reliable and cost-effective services
for the benefit of the citizens and businesses they serve across British Columbia.
DESCRIPTIONThe Intermediate Server Administrator is responsible for managing the installation, configuration, maintenance, and problem resolution of the hardware, operating system, network components, and layered software on the Windows server platform, leveraging standard embedded utilities and dedicated automation-based tools. In addition to supporting the Windows Server environment, this position will take an active role in the development of modern technologies, service offerings, and their subsequent support while consulting with stakeholders and managing small projects in a strong 'team oriented' environment.
ACCOUNTABILITIES/DELIVERABLES
Leads the installation, configuration, maintenance and problem resolution for hardware, operating system software, network software, and layered products (60%)
Assist with development and support of the automation solutions for server deployment, maintenance, and compliance.
Assist with the creation and enhancement of scripts utilized in automating and regulating operational
‘systems administration’ activities.
Understand and evaluate system configurations as related to Operating System performance and availability.
Assist application support personnel identify hardware and software configuration requirements as it relates to new or changing application compatibility constraints.
Participate in the installation and configuration of server hardware or software;
conduct follow-up testing;
validate functionality and stability;
resolve subsequent issues;
and integrate into production.
Liaise with customer technical staff, and vendors support staff for network carriers, through the resolution of network related issues.
Monitor and maintain security compliance for managed systems and hosted environments.
Assist with the procedural development and implementation of utilities for security reporting and data recovery procedures.
Investigates potential threats;
proposes solutions and implements for security countermeasures.
Assist and support team members in meeting committed deadlines and schedules.
Support team processes and identify opportunities for continuous improvement.
Assist Advanced Solutions leadership with various planning activities and special projects as needed.
Document standard, processes, and procedures for the management of systems.
Remain current on Client and DXC Security policies and industry standards.
Assist clients with the identification of client-specific requirements as it relates to server configuration and ongoing support.
Provide input for project teams, and systems operations teams, concerning suitability of service support products.
Participate in progressive service development activities (30%)
Analyze system performance and customer forecasts;
identifying potential capacity issues and upgrade requirements;
provide recommendationsrelating to upgrades/ enhancements.
Analyze hosted service impacts and identify mitigation / improvement strategies.
Conduct compatibility testing of utilized service support agents as they relate to the introduction of new server revisions.
Identify client requirements and draft build summaries based on detail acquired from client business requirements.
Identify requirements for licensing changes.
Collaborate with cross function teams to enhance exist server automation strategies / methodologies.
Install and configure HW, SW, and network components, and coordinates support activities with other peripheral groups as neededOther Related Duties (10%)
Provide regular reports on tasks and activities to team lead.
Maintain technical currency.
Ensure accurate time recording.
Require overtime work which will periodically include nights and weekends.
Option for call support on a rotational basis if desired / available.
Performs other related duties as required
SUPERVISORY RESPONSIBILITIESDirect (directly supervises assigned staff) 0Indirect reports (supervises through subordinate supervisors) 0
PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITYSupervises students or volunteers: No
Provides formal training to other staff: No
Leads project teams: No
Assigns, monitors, and examines work of staff: No
Education and Experience
University degree in Computing Science and 2 years of related experience;
or Diploma and 3 years of related experience;
Certificate or program completion, or some course work, and 5 years of related experience;
or 6 years of related experience.
Technical support experience with all: Windows Server 2016-2022, IIS, Enterprise storage and Microsoft Networking protocols.
Experience with automation tools such as Ansible
Understanding of the ITIL Compliant ticketing system.
Experience working in Azure Cloud Environment
VMWare virtualization including vSphere usage
Experience in configuring IPV4 networking
Active Directory, DNS
IIS and Web Development (.NET Framework)
Enterprise level anti-virus administration
Enterprise level server monitoring and reporting
Scripting (VB, PowerShell/Powercli, WMI)
GIT /SCM (Source code management)
Other related server technologies
Knowledge, Skills, and Abilities
Basic knowledge of ITIL framework (change management, incident management)
Good understanding and knowledge of programming structure and design
Knowledge of Microsoft networking protocols and IPV 4.
Knowledge IT security best practices and methodologies.
Knowledge of technical standards in an enterprise environment.
A client-focused, flexible, and responsive approach with the ability to manage and work on multiple project assignments with tight deadlines.
Ability to work in high-pressure situations and demonstrate sound problem solving and analytical skills.
Ability to communicate technical information to a non-technical audience.
Ability to work both independently and as a team member with a strong focus on results.
Ability to monitor performance and be accountable for commitments.
Strong planning, organizing, and coordinating skills.
Ability to build strong partnerships with stakeholders and understand the concepts of teamwork and co-operation
Other Requirements
Overtime
Standby/On-call
REQUIRED COMPETENCIES
Customer Focus
Integrity and Trust
Ethics and Values
Motivating Others
Drive for Results
Building Effective Teams
Priority Setting
Decision Quality
Business Acumen
We take care of our people (what we offer):Salary Package
Employment Type: Employment Type: Full Time, Regular
Union/Non-Union: Union - BCGEU
Salary Grid Level: Level 24, Salary Schedule 2
Annual Salary: $101,885.68 - $116,260.05 (Based on a 40/hr Work Week)
Office Location: Victoria, BC - Hybrid
15 Vacation days, with entitlement increases with service
Maternity, Parental and Pre-Adoption Leave with option for top up
Employee Assisted Program including paid counselling services for you and your family
Paid sick leave for when life happens
Extended health and dental
Public Service Pension plan, matched by Advanced Solutions
Excellent Rewards and Recognition Program
An eligibility list may be created. Lesser qualified applicants may be underimplemented or appointed at a lower level.
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