Production Support Engineer - Wealth Management (.Net, SQL, Azure)
Full-time
Astra North Infoteck Inc.
Job Title: Production Support Engineer - Wealth Management
Location: Toronto, ON (Hybrid – 4 days WFO)
Duration: 6–12 Months
Primary Skills Required
- Experience troubleshooting application and database issues using tools like Dynatrace, OpenShift (OCP), Elastic/Kibana
- Strong knowledge of MongoDB services , Linux environments , and Windows-based IIS servers
- Experience with Kafka
- Proficiency in Microsoft SQL Server, MongoDB, C#, ASP.NET
- Strong understanding of Windows and Linux/Unix operating systems
- Experience with cloud-hosted applications (Microsoft Azure, OpenShift, S3)
- Knowledge of SQL queries and database performance monitoring
- Exposure to DevOps and SRE practices
- Experience automating routine database/infrastructure administration tasks
Role Overview
The Application Support Analyst will support various applications within CWM (Canadian Wealth Management) and USWM (US Wealth Management) . You will work closely with onshore/offshore teams, QA, development, enterprise teams, and business users to ensure smooth application operations and support.
Key Responsibilities
- Provide high-quality application support in collaboration with support teams
- Manage application servers, infrastructure, and maintain server cyber hygiene
- Support backend jobs and processes to meet SLA and business requirements
- Participate or lead development, testing, planning, and implementation of fixes/projects
- Facilitate application transitions from development to production
- Manage Disaster Recovery (DR) exercises
- Identify and implement automation and process improvement opportunities
- Maintain support documentation and procedures
- Collaborate with cross-functional teams to ensure effective integration into RBC processes
Must Have Skills
- Experience in production support, root cause analysis, and long-term issue resolution
3+ years experience in:
- SQL Server (2012–2019), Sybase
- ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript
- SQL Server (2012–2019), Sybase
- OS: Windows Server (2012–2019), Linux, VM environments
- Cloud: Azure / PCF
- Web Services: SOAP, WCF, REST APIs, Web Services
- Reporting: SSRS
- Data tools: ETL, DataStage, SSIS Nice to Have
- DB2, AIX, Azure experience
- Elastic Search, Kibana
- RPA, Ansible automation
- Jira, Confluence, SharePoint administration
- Strong communication skills
Vacancy posted 27 days ago
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