Continuous Improvement Manager

What’s the role?

The Continuous Improvement Manager is accountable for delivering assurance, continuous improvement framework, problem solving, and learning at the Scotford site. The role owns the systems, processes, and capability that enable the site to identify gaps, prioritize improvement opportunities, learn effectively, and deliver sustained high‑performance outcomes across safety, compliance, reliability, cost, and competitiveness.

This role ensures that management systems, assurance, reporting, problem solving, and learning are effective, disciplined, and under control. The Continuous Improvement Manager acts as the gatekeeper for how improvement and learning happen at the site. This is a working manager role. In addition to leading and coaching CI capability, the CI Manager is required to personally deliver complex or high‑impact improvement work, commissioned or sponsored by the senior leadership.

This role will be reporting to the Business Improvement Manager.

What You’ll Be Doing

Assurance, Continuous Improvement & Learning

• Deliver the site assurance, continuous improvement, and learning processes as an integrated system. Own the site risk process and overall governance documentation/health.
• Ensure assurance and performance results are used to identify gaps, assess process health, and drive learning and improvement.
• Build site capability for gap identification, prioritization, and closure.

Problem Solving & Continuous Improvement Strategy (Gatekeeper)

• Own the site continuous improvement and problem‑solving strategy.
• Ensure problem solving focuses on systemic causes and sustained outcomes, not short‑term fixes.
• Embed problem‑solving capability across leaders and practitioners to drive bottom‑line results through influence.

PDCA, Process Health & Gap‑to‑Potential

• Own the Plan–Do–Check–Act (PDCA) cycle as the standard approach for improvement, assurance, and learning across the site.
• Evaluate critical process health using assurance results, performance outcomes, and leading indicators.
• Own and manage the site process gap‑closure plan, supporting delivery through governance, coaching, and prioritization.

Management Systems, Reporting & Data

• Oversee the effectiveness of the Site Asset Management System and Local Management System, focusing on system health and integration (not technical content).
• Act as the single point owner for safety reporting process, including all associated Performance Management Reporting (PMR).
• Own Radar / Sonar data quality and system health, ensuring data is reliable and fit for decision‑making.

Operating Model Maturity

• Act as custodian of site operating model maturity, including maturity assessments and follow‑up actions.
• Ensure maturity insights translate into clear, prioritized improvement actions that strengthen how the site operates.

People Leadership & Influence

• Provide line management for a team of three.
• Influence process owners and leaders without direct authority to deliver improvement and gap closure.
• Engage and inspire appreciation of assurance and continuous improvement within the site performance model.

What You Bring

• The candidate must have legal authorization to work in the Canada on a full-time basis
• Bachelors degree required or equivalent relevant experience
• Minimum 10 years of experience in process delivery within a Shell facility or comparable industrial environment
• Demonstrated experience delivering business and bottom‑line results through influence, without direct authority over process owners
• Proven people‑leadership capability, including coaching and development of direct reports and engaging senior stakeholders
• Recognized continuous improvement practitioner with strong structured problem‑solving, PDCA, and systems‑thinking capability
• Working Knowledge of asset management systems and key work processes in Operation, Maintenance, Risk Management; etc
• Strong business acumen with the ability to organize complex plans, apply data‑based value analysis, and challenge the status quo constructively
• Proven ability to influence upwards and laterally without authority and inspire engagement in assurance and continuous improvement
• Experience in problem solving, organizational learning, Four Discipline of Execution, and project delivery and controls

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What We Offer

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on innovative projects together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets
• Shale gas and liquids assets in Alberta and British Columbia
• A network of 1,400 retail stations across Canada
• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility
• The Sarnia Manufacturing Centre refinery in Ontario
• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels
• 15 Shell-owned distribution terminals, three of which have marine operations
• Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery
• Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business