Senior Business Analyst

Client:   Health Services Cluster

Ministry:   Ministry of Public and Business Service Delivery and Procurement

Location:   Toronto (5700 Yonge St.) or Kingston (49 Place d'Armes), Ontario

Work Arrangement:   Onsite

Contract Duration:   September 15, 2026 – March 31, 2027

Allocation:  100% (7.25 hours/day, Monday–Friday)

Number of Openings:  2

Security Clearance:   Not Required

Position Overview

Our client, the Health Services Cluster, is seeking two experienced   Senior Business Analysts   to provide comprehensive I&IT business analysis services supporting complex business transformation and systems development initiatives.

The successful candidate will work closely with business stakeholders, subject matter experts, technical teams, and project leadership to gather, analyze, document, and validate business requirements. This role requires strong experience in business process transformation, business rule automation, workflow management, Agile delivery, healthcare or clinical environments, and stakeholder engagement.

Key Responsibilities

• Lead and conduct business analysis to assess client business problems, opportunities, and requirements.
  
• Gather, document, analyze, validate, and manage business and technical requirements.
  
• Develop comprehensive business requirements documentation to support the design and implementation of appropriate technology solutions.
  
• Conduct business analysis at varying levels of detail appropriate to project phases and complexity.
  
• Align business analysis activities with Enterprise Architecture, project gating processes, and standard systems development methodologies.
  
• Apply business process transformation and re-engineering concepts to identify efficient and cost-effective service delivery approaches.
  
• Develop strategies, business cases, feasibility studies, and cost-benefit analyses for business and I&IT initiatives.
  
• Develop and facilitate requirements gathering sessions, including stakeholder interviews, workshops, JAD sessions, and use of mockups.
  
• Develop business models, use case models, conceptual and logical data models, process models, and data flow models.
  
• Define business rules, functional and non-functional requirements, and workflow requirements.
  
• Document requirements supporting business rule automation and workflow management solutions.
  
• Support systems development initiatives involving rules engines or business process automation platforms.
  
• Conduct policy and business analysis within existing frameworks and IT solutions to minimize project time and cost implications.
  
• Develop project approval documents, policy approval documents, regulation change materials, briefing notes, presentations, and supporting project documentation.
  
• Develop and maintain requirements traceability matrices and performance measures.
  
• Provide input into QA, system testing, and User Acceptance Testing (UAT) strategies, plans, scenarios, and test cases.
  
• Monitor project progress, identify and resolve issues, and provide regular status updates to business and I&IT management.
  
• Support stakeholder engagement activities and facilitate communication between business and technical stakeholders.
  
• Develop and/or support the development of training and communication materials for large system implementations.
  
• Lead and support small and large teams, working groups, committees, and stakeholder forums.
  
• Promote business analysis best practices, standards, policies, and processes across the organization.
  

Requirements

Mandatory Skills and Experience

Technical Skills

• Demonstrated experience in business analysis supporting systems development using a rules engine or business process automation platform.
  
• Experience developing business models, use case models, conceptual and logical data models, process and data flow models, use case surveys, test cases, business rules definitions, and non-functional requirements.
  
• Demonstrated experience working on projects using Agile development methodologies.
  

Business Analysis Skills

• Demonstrated experience leading and conducting business analysis to assess client business problems and opportunities and documenting business requirements.
  
• Experience conducting policy and business analysis within existing frameworks and IT solutions to minimize project time and cost implications.
  
• Demonstrated experience applying business process transformation and re-engineering concepts to improve business operations and enable cost-effective service delivery.
  
• Experience conducting business analysis at varying levels of detail throughout different project phases.
  
• Experience aligning business analysis activities with Enterprise Architecture and project gating processes.
  
• Experience developing project approval documents, policy approval documents, regulation change materials, and other project supporting documentation.
  
• Demonstrated experience documenting requirements for business rule automation and workflow management solutions.
  
• Experience developing and providing input into QA, system testing, and User Acceptance Testing strategies, plans, and scenarios.
  
• Knowledge of policy development and analysis, business analysis, and data analysis practices.
  

Healthcare Experience

• Demonstrated experience working within a   healthcare, clinical, or health services environment .
  
• Experience supporting stakeholder engagement activities, particularly within a healthcare context.
  
• Demonstrated understanding of privacy and security requirements related to software development in healthcare or clinical environments.
  
• Experience in   claim adjudication and/or pharmaceutical environments   is highly desirable.
  

Communication and Leadership Skills

• Excellent verbal and written communication skills.
  
• Strong interpersonal, negotiation, and consulting skills.
  
• Ability to effectively engage and collaborate with diverse business and technical stakeholders.
  
• Demonstrated leadership experience leading teams, sub-groups, committees, or stakeholder groups.
  
• Strong problem-solving, analytical, and decision-making capabilities.
  
• Experience monitoring progress, resolving issues, and reporting to business and I&IT management decision-makers.
  
• Experience developing or supporting training and communication materials for large-scale system implementations.
  
• Strong team player with a proven track record of meeting project deadlines.
  

Desirable Skills

• Experience using Computer-Aided Software Engineering (CASE) tools to document conceptual requirements and project scope.
  
• Experience with information retrieval packages.
  
• Knowledge of Information Management principles, concepts, policies, and practices.
  
• Ability to translate business and data requirements into detailed specifications for technology solution design.
  
• Experience with business functional modelling, business event modelling, and business process mapping.
  
• Experience working with structured, object-oriented, and Agile methodologies for user requirements.
  
• Experience developing performance measures and conducting follow-up evaluations.
  
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
  
• Awareness of emerging I&IT trends and technologies.
  

Candidate Profile

The ideal candidate is a senior-level Business Analyst with strong experience in   business process automation, rules engines, workflow management, Agile delivery, business transformation, requirements engineering, and healthcare-related technology initiatives . The candidate must be comfortable working onsite and engaging directly with senior stakeholders, subject matter experts, business teams, and technical teams.

Key Priority Areas for Candidate Screening

Candidates should clearly demonstrate experience in:

1. Rules engine or business process automation platforms
   
2. Business rule automation and workflow management
   
3. Business process transformation and re-engineering
   
4. Business models, use cases, data models, process/data flow models
   
5. Agile systems development
   
6. Healthcare or clinical environments
   
7. Healthcare privacy and security requirements
   
8. Claim adjudication or pharmaceutical domain experience
   
9. Stakeholder engagement and leadership
   
10. QA, system testing, and UAT support