M365 Admin And Operations Support

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.
TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.
Job Description :-Technical Lead - SharePoint Online / Power Platform / Copilot StudioRoles and Responsibilities:The person will be responsible for leading Microsoft 365 collaboration solutions across SharePoint Online, Power Platform and Copilot Studio. The role requires strong technical leadership, hands-on SharePoint Online administration/development, Power Apps and Power Automate delivery, Copilot Studio agent enablement, governance, integrations, production support, documentation and team mentoring.
Key Accountabilities:
Lead end-to-end technical delivery and support for SharePoint Online, Microsoft 365 collaboration, Power Platform and Copilot Studio based solutions.
Work with business users, analysts, architects and application owners to understand requirements and translate them into solution designs, technical tasks and delivery plans.
Design and implement SharePoint Online sites, hub sites, lists, libraries, pages, content types, metadata, search, permissions, site lifecycle, retention and governance patterns.
Configure and deliver Power Platform solutions using Power Apps, Power Automate, connectors, approvals, forms, workflow automation and Power Platform environment governance as applicable.
Build, configure and support Copilot Studio agents grounded in SharePoint knowledge sources, including SharePoint sites/lists, authentication, permission-aware content access and deployment support.
Support Microsoft 365 Copilot and Copilot Studio adoption use cases including self-help agents, FAQ automation, knowledge retrieval and standard provisioning guidance where in scope.
Provide technical leadership for migrations, modernization, legacy component remediation, InfoPath/SharePoint Designer replacement, workflow conversion and Power Platform monitoring.
Troubleshoot SharePoint Online, Power Platform, SPFx, Graph API, permissions, workflow, connector, Copilot Studio agent and Microsoft 365 integration issues.
Review code/configuration, guide developers, perform peer reviews, validate security/access controls and ensure solutions follow governance and release management standards.
Prepare technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles, support handover documents and operational dashboards.
Participate in incident, problem, service request, change, release and knowledge management processes and drive continuous improvement for collaboration services.
Good communication skills with ability to interact with business users, customer stakeholders, architects, service owners, technical teams and support teams.
Minimum Senior years of IT experience with strong hands-on experience in SharePoint Online, Microsoft 365 collaboration and Power Platform implementation/support.
Strong SharePoint Online experience including site architecture, information architecture, permissions, governance, search, metadata, content types, lists, libraries and lifecycle management.
Experience with Power Apps, Power Automate, connectors, approvals, workflow automation and Power Platform solution lifecycle management.
Experience with Copilot Studio agent configuration, SharePoint knowledge grounding, publishing/deployment support, testing, responsible AI/governance controls and user adoption support is preferred.
Experience with SharePoint migration, modernization, workflow conversion, Power Platform monitoring and Microsoft 365 application support is preferred.
Knowledge of Microsoft 365 security, compliance, sensitivity labels, data loss prevention, access management and permission-based content access is preferred.
Experience with Azure DevOps/GitHub, source control, CI/CD awareness, release management and support documentation.
Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
Ability to lead technical resources, assign tasks, perform peer reviews, support estimates and deliver work as per agreed timelines.
Technical Skills:
SharePoint Online, Microsoft 365, SharePoint administration, site architecture, hub sites, lists, libraries, pages, metadata, content types, search and permissions.
Power Platform: Power Apps, Power Automate, Dataverse awareness, connectors, approvals, forms, workflow automation and environment governance.
Copilot Studio: agent creation/configuration, SharePoint knowledge sources, authentication awareness, topic/action design, publishing/testing and operational support.
Microsoft 365 Copilot and SharePoint agents awareness, permission-aware knowledge retrieval, user adoption and self-help automation patterns.
Power Platform ALM, solution packaging, environment strategy, governance, DLP policy awareness and monitoring/reporting concepts.
Azure DevOps/GitHub, source control, branching, peer reviews, release management, deployment validation and technical documentation.
Microsoft 365 security and compliance: permissions, sensitivity labels, DLP awareness, audit support and secure handling of client data.
ITIL based incident, problem, service request, change, release and knowledge management processes.
Basic understanding of Azure services, Entra ID, app registrations, API permissions and integration troubleshooting.
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