Senior It Service Transition Manager

Government Recruitment Service

Lead IT service transitions for the Department for Transport in Hastings, focusing on service readiness, acceptance, and live operation. Support digital workplace change across the department.As Senior Service Operations and Transition Manager, you will prepare new and enhanced digital services for deployment. You will coordinate with project teams, suppliers, service owners, and operational colleagues. Your work will support Microsoft 365, Teams, SharePoint, service adoption, and continual improvement across the organisation.Key Responsibilities:
Recommend go-live, early-life support, and service acceptance decisionsCoordinate transitions of new and changed digital workplace servicesEnsure acceptance criteria are understood by wider IT operationsCreate service design packages for transitioning servicesSupport adoption and continual improvement across digital servicesRequirements:
Experience managing new or changed IT service transitionsAbility to build strong stakeholder relationshipsUnderstanding of service readiness and acceptance criteriaAbility to influence change and support colleaguesWillingness to work flexibly as responsibilities changeBring service transition, stakeholder management, and operational readiness expertise to the Department for Transport’s digital services team.
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