Senior Systems Solutions Specialist

At IONODES, we build advanced video and cloud technology used in mission-critical environments around the world. This role is a key part of ensuring our solutions perform in the field. You will operate at the intersection of systems integration, technical problem solving, customer success, and product improvement, helping real deployments succeed and bringing real-world insight back into the company.
If you enjoy breaking down complex systems, working hands-on in lab environments, sharing knowledge clearly, and partnering with skilled technical users and internal teams, this role will be a strong fit. This is a hands-on systems role where you help technology succeed in the real world, not a traditional help desk role.
What You Will Do
Own complex technical investigations through to solution
Work directly with system integrators, partners, and occasional end customers
Troubleshoot across networking, video, cloud, and hardware layers
Build and maintain lab environments that reflect real deployment scenarios
Create high-quality technical documentation, integration guides, deployment playbooks, and occasional short instructional videos
Automate or script solutions for recurring technical patterns
Participate in integration and release testing to validate product behavior
Serve as the voice of the field, providing insight to Product, Engineering, QA, and DevOps
This role blends technical investigation, documentation excellence, lab work, systems integration, and customer enablement.
Who You Are
5 or more years in a technical support, systems, integration, or solutions role
Strong troubleshooting ability across software, networking, and hardware
Strong verbal and written communication and documentation skills, including the ability to produce clear guides and visual explanations
Comfortable operating and maintaining technical lab setups
Curious, analytical, and motivated to understand systems deeply
Bilingual in English and French
Bonus experience with:
IP video platforms such as Genetec or Milestone
TCP/IP, multicast, and packet analysis
Automation or scripting
Hybrid cloud and on-prem architectures
How You Work With People
You enjoy working with skilled technical users to solve meaningful problems
You communicate clearly and professionally, focusing on accuracy and clarity
You listen well, ask strong questions, and help people reach the right solution
You do not need to be the loudest voice in the room, just a reliable and thoughtful one who takes pride in helping others succeed
We value clarity over volume, curiosity over ego, and professionalism over scripts.
Why This Role Stands Out
You work with technical professionals rather than front-line consumer support
You help shape product behavior and documentation
You work hands-on in lab and real-world environments
You directly influence product quality and field success
There are clear paths toward solutions architecture, product, QA, integrations, and advanced systems roles
This is a career role for someone who loves making technology work, scale, and shine.
What We Offer
Competitive compensation and benefits
RRSP matching, HSA, telemedicine, and group insurance
Flexible hours, birthday leave, and holiday shutdown
A growing technology company where your expertise has real impact
IONODES is committed to a diverse and inclusive workplace.
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