SPD - Payroll Product Specialist - Tier 1

Company Name

PBS Systems

Job Location

US / Canada

Job Type

Full-time, Permanent

No. Of Openings

Internal Job Title

N/A

SPD Payroll Specialist - Tier 1

Reports To

Team Lead, SPD Payroll Specialist

You bring the automotive accounting experience — we teach you the software.

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns.

The Role

• Build a strong understanding of payroll software, related processes, and supported payroll solutions.
• Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.
• Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.
• Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.
• Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.
• Keep customers informed on open incident status and follow established procedures through resolution.
• Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.
• Participate in ongoing cross-training to support multiple products, services, and business processes.
• Follow departmental policies, procedures, performance standards, and corporate values.

Job Responsibilities

• Previous customer service, payroll, or dealership experience is considered an asset
• Strong computer skills, including proficiency with Microsoft Office Suite
• Excellent communication skills and a strong commitment to providing high-quality customer service
• Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution
• Effective time management, organizational, multitasking, and prioritization skills
• Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately
• Willingness to participate in ongoing education and cross-training
• Must hold a valid driver’s license and passport
• High School Diploma
• MUST HAVE Skills:
• 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations
• Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required

Additional Skills

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skills
• Ability to multitask and prioritize
• Outstanding documentation abilities
• High school diploma

What We Offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required