Personal Training Supervisor

Personal Training Supervisor

• Richmond, British Columbia

Position: Personal Training Supervisor

Department: Fitness & LongevityReports To: Fitness & Longevity ManagerType: Auxiliary (20 hours per week, opportunity for additional hours)Application Deadline: June 28, 2026Anticipated Start Date: July 2026Position Available: 1

Position Summary

The Richmond Olympic Oval is seeking an energetic, service-driven fitness leader to support the growth and delivery of Personal Training and Fitness Services within the Fitness & Longevity department.

As a Personal Training Supervisor, you will serve as a key point of contact for members and trainers while helping deliver an exceptional overall fitness experience through coaching leadership, client engagement, sales support, and operational excellence.

This role plays a key part in driving personal training revenue and member retention through proactive client engagement, goal setting, relationship management, and exceptional service delivery. This is an ideal opportunity for someone who thrives in a fast-paced, people-focused environment and understands that strong relationships, consistent follow-up, and exceptional service are critical to client results and business success.

Key Responsibilities

Leadership & Trainer Support

• • Provide ongoing coaching, guidance, and support to Personal Trainers through regular communication, floor presence, and feedback to promote accountability, professional growth, and exceptional client experiences
  • Assist with onboarding and ongoing trainer development initiatives
  • Organize and support continuing education workshops and team meetings
  • Conducts staff briefings as required and maintains open communication with operational updates through SharePoint and Teams and ensures effective communication with management.  

Fitness Concierge & Client Experience

• • Deliver fitness consultations focused on member education, goal setting, and sales through service
  • Conduct new member and client follow-ups to enhance engagement and retention
  • Match clients with trainers based on goals, personality, and service needs
  • Support client success through proactive communication, accountability, and relationship-building
  • Assist in resolving member concerns related to trainer fit, scheduling, service expectations, or overall fitness experience while helping maintain a positive and professional member environment

Sales & Revenue Growth

• • Support personal training sales, package renewals, and client retention initiatives
  • Execute daily sales sheet follow-ups and lead management responsibilities
  • Follow up with prospective and existing clients regarding consultations, packages, and service opportunities
  • Work alongside the Department Manager to support member engagement strategies and promotional campaigns for personal training and specialty fitness programming (i.e. HYROX activations)
  • Identify opportunities to grow fitness service participation and revenue

Program & Operational Support

• • Assist in the development and coordination of personal training and small group training services
  • Assist in managing Personal Training schedules, bookings, and client session tracking within Xplor Recreation
  • Monitor equipment needs nd repairs, and overall presentation of the training environment within the personal training studio
  • Assist with reporting, payroll preparation, KPI tracking, and departmental metrics as directed by the Manager, Fitness & Longevity

Qualifications

Education & Certifications

• • Degree in Kinesiology, Human Kinetics, Physical Education, or related field
  • Current CSEP, NSCA-CSCS, or equivalent certification
  • Current First Aid and CPR certification
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Teams)
  • Experience with Xplor Recreation and/or Mindbody Online is considered an asset
  • Successful completion of a Criminal Record Check

Experience

• • Minimum 2 years of leadership, supervisory, or coordinator experience in the fitness industry
  • Experience in personal training, coaching, or fitness service delivery
  • Experience with sales, lead follow-up, and client relationship management considered an asset
  • Demonstrated commitment to personal and professional development

Skills & Attributes

• • Strong interpersonal, communication, and customer service skills
  • Passion for creating exceptional member experiences
  • High level of professionalism, initiative, and accountability
  • Ability to balance leadership, sales, administration, and on-floor engagement
  • Strong organizational skills and attention to detail
  • Financial awareness and comfort working with reporting and performance metrics
  • Ability to work independently and collaboratively within a team environment
  • Ability to handle confidential financial and personal information appropriately

Compensation:$34.16 - $38.00 per hour based on qualifications and experience. An additional 12% is provided in lieu of benefits.

Availability: Must be flexible, shifts vary and may be weekday mornings, evenings and weekends

Perks:Our workplace culture embraces People, Excellence, Leadership, Team and Innovation.  

• • Access to use the Oval's 20,000sq ft fitness centre with top class facilities, over 100 pieces of strength and cardio equipment, 4-storey climbing wall, YYoga studio, endless fitness classes, Olympic sized ice rinks and the Richmond Olympic Experience (ROX) museum (restrictions may apply). 
  • Collaborative team environment. 
  • Opportunity to work in various auxiliary positions at the Richmond Olympic Oval to grow your knowledge and experience. 

The Richmond Olympic Oval is an equal opportunity employer and welcomes applications from all groups.  This includes women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity.  We also recognize unique styles, perspectives, beliefs and creativity that support a diverse, respectful, inclusive and collaborative work environment. 

Interested?If you are passionate about athlete development and delivering exceptional customer service, we’d love to hear from you.