Client Experience Advisor October 2026 Moncton, NB Tangerine

Requisition ID : 270041

At Tangerinewereredefining banking. As Canadas leading digital bank we thrive on innovation agility and bold thinking tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible accessible banking solutions breakthrough products and award-winning service. Beyond bankingwerecommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity inclusion and fearless ambition where diverse perspectives are valued and people are empowered to do their best work.

Are you ready to disrupt the status quo Do you crave challenges that push boundaries Ifyourea high performer looking to accelerate your career and reimagine the banking landscape this is your moment.

Letsshape the future of banking together!

About the role

Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Experience Advisor you will engage with clients by providing exceptional support on their daily banking needs educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you In this role you will:

Deliver friendly and professional service to clients through inbound outbound and eService channels in a fast-paced environment
Engage with clients by providing best-in-class support on their daily banking needs and proactively recommend products that meet their financial needs.
Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Hiring & Training Details:

Please note this position is in office in Moncton New Brunswick.
Position Start Date: October 2026
Position Status: Full-time (37.5 hours) shift-based work

Work Shift Details:

Available to attend training in person in full for a total for 11 weeks. Flexibility in working morning afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

Strong oral and written communication skills
High curiosity to help meet clients needs and build solutions
Passion for providing an exceptional client experience
Strong problem solving and conflict resolution capabilities
Ability to learn and adapt quickly to contact centre technology
Strong time management and organizational skills
Experience in retail sales or other customer service environment is an asset

Whats in it for you

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
You belong here we are equal and un-complicated. Bring your true self to work.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabanks pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.

Required Experience:

Unclear Seniority