Premier Services Customer Success Manager

Shape Premier Services in Toronto through strategic customer success, program optimization, revenue generation, and measurable return on investment.As Customer Success Manager, you will run assigned Premier Service accounts for PartnerStack, an AppDirect subsidiary. You will advise customers, architect processes, analyze data, and influence product direction. The work spans strategy, execution, client communication, onboarding, renewals, and expansion.Key Responsibilities:
Own assigned accounts and drive program optimization, revenue, and measurable return on investmentBuild scalable processes and playbooks for the Premier Service offeringAnalyze engagement data and program performance to guide decisionsDeliver executive business reviews focused on revenue and partnership growthAdvocate for customers in product and roadmap discussionsRequirements:
Four or more years in customer success, partnerships, or client-facing SaaS rolesExperience building or significantly improving processes from scratchAbility to turn metrics into narratives influencing decisionsStrong communication with executives and product teamsUnderstanding of affiliate, referral, reseller, or co-sell ecosystemsBring customer success, process architecture, data analysis, and partnership expertise to PartnerStack’s Premier Services accounts.
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