It Operations Manager

IT Operations Manager
Location:
Brampton, Ontario | Hybrid Work EnvironmentEmployment Type:
Permanent, Full-TimeSalary:
$110,000–$115,000 annually + Performance BonusAbout the Opportunity
Fuze HR Solutions is currently recruiting an experienced
IT Operations Manager
for a well-established and growing organization in Brampton, Ontario.This is an excellent opportunity for a hands-on IT leader who enjoys combining technical expertise with strategic planning, team development, and operational excellence.The successful candidate will oversee day-to-day IT operations, infrastructure, cybersecurity, and technical support while helping modernize technology systems and strengthen overall business performance.Key Responsibilities
IT Infrastructure & Cloud Operations
Oversee the performance, reliability, and security of cloud-based and on-premises IT infrastructure.Manage Microsoft Azure environments, Windows servers, networking, and enterprise technology systems.Lead infrastructure improvements, cloud migrations, system upgrades, and technology modernization initiatives.Maintain effective backup, disaster recovery, patch management, and business continuity processes.Cybersecurity & Risk Management
Implement and maintain cybersecurity controls across networks, endpoints, cloud platforms, and business applications.Oversee identity and access management, including Microsoft Entra ID, multifactor authentication, and conditional access.Support security monitoring, vulnerability assessments, incident response, and risk mitigation.Contribute to security compliance initiatives, audits, and industry-standard frameworks, including ISO 27001 and SOC 2.IT Service Delivery & Support
Manage technical support operations to ensure timely resolution of IT issues and consistent service quality.Improve IT service management processes, workflows, documentation, and support procedures.Oversee device management, software deployment, user provisioning, and employee onboarding/offboarding.Establish and monitor service performance metrics to drive continuous improvement.Leadership & Vendor Management
Lead, mentor, and develop a team of IT professionals across infrastructure, security, and technical support functions.Establish clear performance expectations, priorities, and development plans.Manage relationships with external technology vendors, consultants, and service providers.Coordinate technology purchasing, service agreements, renewals, and third-party support.IT Planning & Governance
Support technology planning, operational budgeting, and resource allocation.Maintain accurate IT asset inventories, technical documentation, and operational procedures.Identify opportunities to improve system efficiency, security, and cost effectiveness.Provide leadership with updates on technology performance, projects, operational risks, and improvement initiatives.Qualifications & Experience
Minimum
8 years of progressive IT experience, including hands-on infrastructure, systems administration, or technical operations.At least
3 years of experience leading IT teams
in infrastructure, cybersecurity, or technical support.Strong experience managing hybrid IT environments, including Microsoft Azure and on-premises infrastructure.Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and enterprise networking.Familiarity with Azure Monitor, Backup, Site Recovery, and cloud governance.Experience with Microsoft security and endpoint management solutions such as Defender, Sentinel, Intune, and Purview.Understanding of cybersecurity best practices, vulnerability management, incident response, and security compliance.Experience managing IT service delivery, technical support escalations, and ITSM/ITIL processes.Strong leadership, communication, problem-solving, and vendor management skills.Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.Considered an Asset
Microsoft Azure or Microsoft Security certifications.CISSP, CISM, CompTIA Security+, or ITIL certification.Experience supporting ISO 27001 or SOC 2 compliance initiatives.Experience leading cloud migration, infrastructure modernization, or cybersecurity improvement projects.Compensation & Benefits
Competitive base salary dependent on experiencePerformance-based bonus opportunity.Comprehensive employer-paid health and dental benefits.Life insurance and disability coverage.RRSP matching program of up to 4%.3 weeks of paid vacation.Professional development and education reimbursement.Employee assistance and additional workplace benefit programs.Hybrid work arrangement, with schedule details to be confirmed.Fuze HR Solutions
is committed to connecting talented professionals with meaningful career opportunities.
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