Employment Consultant - Retention Specialist (Fixed Term Until October 29, 2027)

We believe in the power of work.  Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: 2150 Burnhamthorpe Rd W, Mississauga, ON, L5L 3A2

Status: Temporary - Fixed Term Until October 29, 2027 

The Employment Consultant - Retention Specialist will provide a solution focused approach to assisting clients find and maintain employment. This role ensures successful outcomes for clients while working to achieve contract deliverables. This role will work with an assigned caseload of clients and provide a range of supports to clients and their employers for the purpose of ensuring clients maintain their employment. They will develop a positive relationship with the client, encouraging, motivating, and supporting the client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate. The Employment Consultant - Retention Specialist will work with a variety of client groups facing multiple barriers to employment.

What you’ll do

• Positively contribute to monthly individual and team Key Performance Indicators (KPIs) while managing a challenging workload through prioritization and effective time management
• Develop and maintain relationships with collaborators as part of generating and managing client referrals
• Conduct Assessments to understand and document the client's employment-related strengths, needs, abilities, skills, and other relevant employment-related factors
• Support the development of an individualized Employment Action Plan to support the client’s journey to securing long-term employment
• Maintain regular face-to-face contact providing pre-employment assistance through vocational advice, job search training, skill development, work preparation and other activities outlined in the Employment Action Plan, supporting a client’s return to employment
• Support clients with awareness and navigation, including accessing community resources to improve their job readiness, including facilitating and following up on referrals as appropriate
• Provide individualized job retention support to clients and employers by maintaining regular contact, identifying when the client requires on the job support and guidance to successfully maintain their employment for 12 months
• Attend presentations at local job fairs and other employer related networking opportunities
• Participate in the hosting of community and employer events
• Deliver services in line with WCG contract, guidelines, policies, procedures, and performance requirements

Qualifications

What you bring

• Demonstrated experience in conducting and interpreting client assessments; coaching and mentoring clients; working with individuals with complex barriers and a broad range of cultural backgrounds
• Knowledge of the local labor market, community resources, government programs, job search techniques, career development and issues relating to unemployment
• Excellent documentation and report writing skills, as well as in interviews/assessments, professional resume writing, vocational counselling, and individualized goal setting and planning
• Solid understanding of confidentiality and other professional codes of conduct
• Ability to work outside business hours, including in shifts and evenings, when required
• Strong digital literacy, including MS Office suite
• Employment conditional on obtaining a criminal record check

Preferred:

• Post-secondary certificate, degree, or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management)
• Experience in effectively and creatively connecting clients to employers based on mutual needs/benefits
• Experience in Employment Ontario would be ideal, but not essential

For complete job requirements, see the full

Job Description

Additional Information

What we offer

• Competitive salary of $53,820 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGEOSD

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.