Senior Partner Manager Vendor Operations

Lead global BPO vendor performance and transformation for Affirm remotely, using analytics and cross-functional leadership to improve customer satisfaction at scale.As a senior Partner Manager within Operations, you will own vendor excellence across customer experience, service levels, compliance, and quality assurance. You will shape vendor strategy, guide executive governance, and translate data into decisions. The work supports Affirm’s partnerships and responsible financial products.Key Responsibilities:
Own vendor performance, customer experience, service levels, compliance, and quality outcomesLead executive vendor governance, quarterly reviews, and escalationsDefine horizontal operational strategies across the vendor networkUse data, dashboards, analyses, and scenarios to prioritize interventionsLead cross-functional rollouts, migrations, and regulatory implementationsRequirements:
Eight-plus years in vendor management, BPO management, operations, or related fieldsStrong analytical background and independent analysis capabilityExperience driving accountability through scorecards and structured interventionsTrack record leading large cross-functional programs with measurable impactExceptional communication and influencing skills with executivesBring vendor governance, analytical judgment, and transformation leadership to improve customer and compliance outcomes across Affirm’s global network.
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