Senior Director Customer Success Canada

Lead Canadian customer success strategy at SimCorp, using executive relationship management and customer health metrics. Work onsite in Toronto two to three days weekly.As Senior Director of Customer Success Management, you will lead Canada’s customer success function for SimCorp’s financial technology clients. Develop strategies that strengthen relationships, retention, satisfaction, and value realization. Guide senior customer success managers while partnering with sales, product, professional services, and support teams.Key Responsibilities:
Develop and execute Canada’s customer success strategyLead senior customer success managers and customer experiencesBuild relationships with key client executivesIdentify expansion, upselling, and cross-selling opportunitiesMonitor customer health metrics and success KPIsRequirements:
15+ years managing teamsMeaningful financial sector and client exposureExperience navigating complex sales cycles and workflowsStrong executive presence and analytical skillsAbility to work onsite in Toronto and travel 30–50%Shape Canadian customer success through strategy, executive partnerships, health metrics, retention, and enterprise financial technology relationships.
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