Supervisor - Department Manager

Job summary

As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits

• An amazingly friendly team
• Continued career opportunities
• Profit‑sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work‑life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On‑site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meet business needs while working within budget guidelines.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orienting new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work shifts (days, evenings, week‑ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects
• Strong computer skills
• Ability to work in a fast‑paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)
• Experience in retail sales, execution and operations (asset)

Vacancy Type: New