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Director Of Customer Experience Strategy

BGIS

Winnipeg, MB
Drive outstanding customer experiences as the Director of Customer Experience at BGIS. Lead strategic initiatives that enhance service delivery and client satisfaction across all accounts.
In this key leadership role, you will report on customer experience metrics while guiding the design and implementation of effective service solutions. Your focus will be on integrating client feedback into operational improvements and maintaining high standards of service excellence. Collaborate with cross-functional teams to deliver exceptional client experiences.
Key Responsibilities: - Oversee data-driven performance management and insights - Implement CX frameworks tailored to client expectations - Drive innovation in service delivery and design - Establish KPIs for service responsiveness and satisfaction - Manage client relationship and communication strategies
Requirements: - Expertise in CX and service design principles - Advanced skills in project management and program implementation - Knowledge of analytics and service delivery models - Proven change management expertise - Relevant professional certifications preferred
Shape the future of customer experience at BGIS through strategic leadership and data-driven insights.#J-18808-Ljbffr
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Vacancy posted 1 hour ago
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