Operational Risk Controls Lead Insurance

Lead operational risk and controls across Insurance Operations and Distributor Services in a hybrid Waterloo position with Manulife. Apply analytical leadership and insurance process expertise.As Operational Risk and Controls Lead, you will partner with operational leaders and risk partners to strengthen controls. The role covers insurance servicing, policy administration, claims, distributor operations, and customer service processes. You will support regulatory readiness, audit activities, remediation, and continuous improvement.Key Responsibilities:
Identify, assess, and manage risks across Insurance Operations and Distributor ServicesSupport RCSAs for parent business processes with Line 1bCoordinate audit evidence, responses, and corrective action plansEvaluate key controls and recommend control environment improvementsAnalyze metrics, incidents, trends, and root causesRequirements:
Bachelor's degree in business, finance, risk management, or related disciplineFive to seven years in insurance or financial servicesKnowledge of insurance servicing, claims, and distributor operationsExperience supporting audits, regulatory reviews, and issue remediationLeadership experience coaching and developing employeesBring insurance operations knowledge, control expertise, and sound judgment to strengthen Manulife's risk environment in Waterloo.
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