Sap Warehouse Management Support Manager
DXC Technology
Warehouse process expertise anchors this remote DXC Technology opportunity for an SAP Support Manager. Lead stable, SLA-driven production services.As SAP Warehouse Management Support Manager, you oversee application support performance, operational KPIs, and service quality. The work spans inbound, outbound, picking, putaway, inventory, replenishment, and RF-enabled processes. You will guide support consultants and coordinate global delivery resources.Key Responsibilities:
Manage support performance against agreed SLAs and operational KPIsMonitor aging, backlog, defects, resolution times, and service qualityComplete root cause analysis for critical recurring incidentsAssign tickets by severity, impact, SLA, and resourcesLead consultants through guidance, mentoring, and developmentRequirements:
8+ years of SAP experience, including hands-on SAP WM3+ years leading SAP support, AMS, or production teamsExperience managing SLA-driven application support environmentsStrong problem-solving and root cause analysis skillsStrong stakeholder management and communication skillsBring SAP WM leadership, SLA management, and warehouse process knowledge to DXC Technology’s remote support organization.
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Manage support performance against agreed SLAs and operational KPIsMonitor aging, backlog, defects, resolution times, and service qualityComplete root cause analysis for critical recurring incidentsAssign tickets by severity, impact, SLA, and resourcesLead consultants through guidance, mentoring, and developmentRequirements:
8+ years of SAP experience, including hands-on SAP WM3+ years leading SAP support, AMS, or production teamsExperience managing SLA-driven application support environmentsStrong problem-solving and root cause analysis skillsStrong stakeholder management and communication skillsBring SAP WM leadership, SLA management, and warehouse process knowledge to DXC Technology’s remote support organization.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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