Global Transaction Banking Support Manager

Global Transaction Banking at Scotiabank needs a support manager skilled in payments, technical investigations, and corporate client relationships.As Concierge Support Manager, Client Services & Solutions, you will support the bank’s top-tier corporate clients. Your work covers complex technology incidents, electronic cash management services, and customized client solutions. You will coordinate with internal departments and external partners to maintain timely service delivery.Key Responsibilities:
Manage complex incidents, escalations, and resolution-team coordinationCollaborate with GTB departments and external partnersAct as subject matter expert and escalation pointIdentify support process and documentation improvementsAdvocate client needs with senior managementRequirements:
Experience managing banking or financial services client relationshipsProven ability to lead and mentor team membersExcellent communication and cross-department collaboration skillsProcess improvement and documentation best practices experienceSpanish bilingualism is an assetBring payments knowledge, leadership, and structured problem-solving to Scotiabank’s Global Transaction Banking client support team.
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