Lead Software Engineer

Virtusa Corporation

Job Requirements
Senior Support Analyst (Onshore / Offshore)
Location:
PCS CA~TORONTO
Years of Experience:
5+ years for Senior Support Analyst, 2-4 years for Support Analyst
Job Summary:
We are seeking a Senior Support Analyst to provide Level 2/Level 3 technical support for core tokenized deposit platforms, ledger data pipelines, and blockchain-based payment networks. The candidate will diagnose complex application issues, analyze DLT node and transaction logs, execute SQL/data fixes, and ensure uninterrupted clearing and settlement of digital asset transactions.
Responsibilities
Perform technical triage, troubleshooting, and L2/L3 issue resolution for tokenized deposit workflows and payment gateway integrations.
Analyze application logs, smart contract execution events, and ledger transaction feeds to identify data discrepancies or stuck transactions.
Conduct Root Cause Analysis (RCA) for recurring production issues across wallet, custody, and token issuance modules, coordinating bug fixes with dev teams.
Monitor scheduled batch clearing jobs, interface pipelines, and API integrations connecting legacy core banking with DLT infrastructure.
Support Change Management execution, post-deployment validations, and smart contract/application upgrades.
Mentor junior support analysts and author standard operating procedures (SOPs) for digital asset system support.
Mandatory Skills
5+ years of experience in L2/L3 application support within Banking, Transaction Banking, or Digital Payment platforms.
Solid technical understanding of DLT/blockchain fundamentals, token issuance lifecycles, and digital wallet integrations.
Preferred Skills
Scripting capability in Python or Bash for operational automation and health checks.
Knowledge of stablecoin ecosystem architectures, on/off-ramp mechanisms, and cross-border payment flows.
Exposure to cloud-deployed banking microservices (AWS, Azure, GCP).
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
Work Experience : 10-15Years
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