Digital Project Manager - Cdl & Hive

Department: Project Management Office (PMO) – CDL & Hive
Reports To: Head of PMO, CDL
Job Type: Full-Time
Work Arrangement:
This is a fully remote role. You will work remotely, with no office attendance required. Candidates must reside in North America.
Position SummaryAs a Digital Project Manager for CDL & Hive COE, you will lead the planning, execution, and delivery of learning solutions of varying scale and complexity in collaboration with cross-functional teams including Learning Experience Designers, Art Directors, and Technology. You will be responsible for ensuring projects are delivered on time, on budget, and to the highest quality standards, while upholding the operational excellence and creative ambition of the BTS brand.
AI is part of how we work here. You will use it to automate and speed up everyday project tasks, and you will help your teams find new ways to do the same.
Since this role serves both the CDL and Hive teams, depending on the project and team, you will either be working with external client partners or internal stakeholders and SMEs. For ease of this document, both groups of stakeholders will be referred to as “clients”.
Key Responsibilities
Support BTS Account Managers on proposals, including scoping, timelines, effort estimates, and quoting and pricing for new work and change requests
Lead or support demos and walk-throughs for prospective clients
Keep pipeline and dashboard information current for opportunities you are involved in
Follow up on open opportunities so nothing falls through the cracks
2. Project Initiation & Planning
Set up new projects using standardized processes
Create and manage the project workspace, dashboards, and communication channels (e.G., Slack)
Develop and maintain detailed and high-level project plans using templates and linking functionality
Lead project team and client-facing kick-off meetings with clearly defined agendas, goals, and next steps
3. Stakeholder & Client Communication
Serve as the main point of contact for project communication between project teams and client stakeholders
Establish communication plans and cadence (e.G., weekly status meetings, milestone reviews)
Provide regular updates to clients, ensuring alignment on scope, schedule, and deliverables
4. Project Execution & Oversight
Manage all phases of the production lifecycle: Concept & Design, Scripting, Media Development, Testing, and Launch
Use collaboration tools to track tasks, budgets, resources, and dependencies
Collaborate with functional leads to ensure staffing and resourcing accuracy
Coordinate with other internal teams at BTS
Partner with BTS Digital and Technology teams (e.G., IST, Pulse) to document platform requirements, hosting and deployment needs, and route technical escalations
Coordinate translation and localization work with internal and vendor partners as needed
Find and pilot ways to automate project tasks with AI, and share what works across the PMO
Delegate work to the Digital Project Coordinator and support their development
5. Budget & Financial Management
Translate contract values into internal budgets (including currency conversions and fee categorization)
Update project financials within tracking systems
Track scope changes and coordinate change requests or new SOWs as needed
Maintain project financial and portfolio data used for leadership reporting
6. Quality Assurance & Risk Management
Identify project risks early and manage resolution plans proactively
Ensure version control and file management procedures are followed on platforms
Facilitate internal quality reviews and ensure deliverables meet client expectations and BTS standards
7. Project Closure
Conduct internal and external Lessons Learned sessions using standardized templates
Ensure project files are finalized and properly archived
Coordinate client surveys, case study development, and final updates
Natural curiosity about AI, in both work and personal life, and a habit of trying new tools on your own just because they interest you
Interest in using AI and automation to improve how projects get run, such as drafting summaries, cleaning up data, or speeding up repetitive tasks. You check the results and help your team adopt what works.
Strong project planning, organizational, and time management skills
Ability to manage multiple projects simultaneously and meet tight deadlines
High level of attention to detail and comfort with digital tools
Excellent interpersonal and communication skills, both written and verbal
Client-facing professionalism and the ability to synthesize and elevate issues clearly
Collaborative mindset with the ability to work cross-functionally across global teams
Comfort operating with a degree of ambiguity, including new or evolving processes
Qualifications
Minimum 3 years of experience in project management, coordination, or delivery in a learning, digital, or client-service setting
Familiarity with eLearning production processes and tools (Articulate Rise/Storyline, LMS, video workflows, BTS digital learning platforms) is an asset
PMP, PRINCE2, or Agile certification (or equivalent experience) is a plus
Based in North America
Why Join CDL & Hive COEWe are a tight-knit team within BTS that combines creative learning design with world-class project management. As a Digital Project Manager on our team, you will not only deliver exceptional solutions for Fortune 500 clients, but also help shape and scale how BTS delivers learning across the globe.
Salary InformationAnnual Salary Range: $80,000 - $95,000 CAD
This range is determined by experience and education/degree level.
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