Senior Support Engineer at Sentry
Sentry
Elevate your engineering career at Sentry as a Senior Support Engineer, becoming a prominent figure in redefining technical support. Engage with top developers while enhancing automated resolutions and collaboration. This role at Sentry focuses on leveraging technical expertise to assist elite developers and tackle complex architectural challenges. Your deep understanding of coding and systems will direct your efforts in solving high-stakes issues and implementing advanced debugging strategies. You'll foster engineering feedback loops to bridge communication between developers and product teams while enhancing Sentry’s support ecosystem. Key Responsibilities:
- Conduct deep-dive debugging for complex issues
- Provide strategic consulting to enterprise customers
- Troubleshoot Sentry’s SDK in custom frameworks
- Engineer deterministic support paths for agents
- Build knowledge systems for consistent issue resolution
- 5–8+ years in support engineering or software development
- Proficiency in Python, JavaScript, or Java
- Experience with distributed systems and microservices
- Familiarity with AI orchestration and automation
- Strong communication skills for complex concepts
Vacancy posted 4 days ago
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